Our Privacy Promise
You can always trust Sanctuary Bathrooms Leeds Ltd. Your personal information is just that – personal, so we always treat it with the highest standards of security and confidentiality, and rest assured, we never pass on, sell or swap your information with any other company for their own marketing purposes.
We have always been committed to looking after your data and we will always put you first.
What Information Do We Hold About You?
When you shop with us, register for an online account, ask us to keep in touch with you using your email address, we collect information about you. If you browse our website, we may collect information about your website visits using 'cookies' – click here to view our full Cookies policy.
How Do We Use Your Information?
Your information allows us to fulfill any orders you place with us, update you on the progress of your orders and assist with any future customer service queries.
We would also love to keep you up to date with our favorite products, exciting new ranges and unmissable offers we think will be of interest, by contacting you by using your email address to send you our email newsletters, communications via social media and any similar internet-based communications as they become available.
If you already receive our marketing communications, we’ll continue to send you these unless we think you are no longer interested in hearing from us or you ask us to stop. We hope you enjoy hearing from us just as much as we enjoy putting our updates together, and we promise never to bombard you with too many communications.
We may use your information, including details of your Sanctuary Bathrooms purchases, how you choose to interact with us, your recent Sanctuary Bathrooms website browser history and geographic information, to help us decide what we talk to you about and when. We may also use your information to create profiles of, for example, our most loyal customers, or to identify key interest groups, for example, those of you who appear to love bathrooms. Ultimately, we want to make sure that our marketing communications are always relevant and interesting and this information will really help us achieve just that. Your information also helps us to tailor our advertising to those people who we think will really enjoy shopping with us too.
There are some communications that you’d always expect to receive from us, whatever your marketing preferences – for example, order confirmations by email if you have shopped with us online, or important order or customer service updates.
We employ the services of other companies to support our business for specific functions, for example: dispatching orders (using nominated parcel carriers); processing payments (using nominated payment providers); dispatching Sanctuary Bathrooms marketing communications (using a small number of digital communications service providers); and validating and analyzing our customer data. If you order products from our website that are highlighted as will be dispatched directly from our suppliers, we’ll securely transfer your details on to these suppliers so that they can fulfill your orders. For certain purchases, we may need to verify your identity with a trusted third party for fraud prevention and age verification purposes, in order to protect your interests and fulfill our legal obligations.
All third party service providers we work with are carefully vetted and highly trusted by us, and your data is protected by Sanctuary Bathrooms stringent security and confidentiality measures as well as applicable data protection laws. We only provide our service providers with the data that they require in order to perform the services that we have employed them to do – they will never use your data for any other purposes.
Unless otherwise stated, our processing of your personal data, as summarised in this notice, is in pursuit of our legitimate business interests as a trusted retailer, committed to providing you with the very best shopping experience.
We will not retain your data for longer than necessary for the purposes set out in this notice. Different retention periods apply for different types of data, however the longest we will normally hold your data is 5 years.
Everything you buy from Sanctuary Bathrooms Leeds Ltd comes with a guarantee, so we like to hold on to the detail of your orders long enough, so we can easily help with any queries you may have.
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Your Rights Regarding Your Personal Data
If you receive our email based marketing communications, you can choose to opt out at any time, and without any fuss or delay – simply give our Customer Services team a call on 0113 244 4400, chat with us online, email or write to us (click here to visit our contact us page for more details). Alternatively, you can update the settings in your online account if you have set one up or click on the unsubscribe link that appears in every one of our email newsletters. Please note that you may continue to receive our communications for a short period after changing your preferences while our systems are fully updated.
You also have the right to:
- Ask that we correct or update any personal information that is incomplete, inaccurate or out of date.
- Ask that we erase your personal data from our systems.
- Ask that we stop processing your data or restrict processing where we haven’t compelling legitimate grounds which override your interests, rights and freedoms.
- Request access to the personal information we hold about you.
- Object to us profiling your data, where we haven’t compelling legitimate grounds which override your interests, rights and freedoms.
- Request that any data provided by you in the context of actively consenting to some form of processing, be returned to you or transferred to another company in electronic form.
- Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK – please see below for more information.
If you would like to exercise any of these rights, please get in touch with us using the link below. Please note that we may ask for proof of identity before providing or updating any personal information we hold about you and if we have a legitimate reason as to why we are unable to fulfill any requests, we will always explain the reasons why.
How to Contact Us
Our Data Protection Officer is always happy to help and answer any questions you have about our Privacy Promise. Simply write to them at Sanctuary Bathrooms, Unit 5, 6 & 7 Evans Business Centre, Albion Park, Albion Way, Leeds, LS12 2EP or alternatively visit our contact us page for other ways to get in touch. If you have any reason for concern, please contact us in the first instance and we will do our utmost to resolve the matter to your complete satisfaction. Alternatively, you can report a concern to the Information Commissioner’s Office (ICO) – click here for more details.
Your Consent
By enquiring via this website, you consent to the collection and use of your information by Sanctuary Bathrooms Leeds Ltd in the ways outlined above. If, having given your consent to the use of your data, you subsequently change your mind you can stop all, or particular uses of your data by sending us an e-mail.
