Manufacturer Guarantees & Warranties

General Information About Abacus Guarantees

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• Abacus provide a standard guarantee period. To extend the guarantee and be eligible for the extended guarantee, customers must register their Abacus product and activate this here: Register Guarantee
• All products must be installed by a qualified, registered plumbers, otherwise it may invalidate the guarantee if fitted by a non-qualified person
• Guarantees cover products which have been installed in line with instructions provided by manufacturer, and that complies with Building Regulations in respect of ventilation for bathrooms. It also only covers manufacturing defects only, unless stated otherwise
• Guarantee is non transferable
• Guarantee is only available to original purchases who have and retain proof of purchase
• In the event a product fault develops, if it has been superseded by another or more recent version, Abacus will replace the product to the nearest equivalent item. They also reserve the right to change designs and specifications without prior notice.
• In the event of a product fault after installation, Abacus reserve the right to be given the opportunity to inspect the item in whatever state it deems appropriate
• Guarantee does not cover consequential loss (your statutory rights will not be affected)
• The guarantee only covers products in normal use. The guarantee does not cover modified products, faults or damage caused by neglect, misuse, wilful or accidental damage, inappropriate cleaning, or incorrect installation

Guarantee Periods

Care and Maintenance

For effective maintenance, upkeep and to assist in ensuring your products provide effective use, Abacus provide the following cleaning and care information:

1. Taps and Brassware - Clean with diluted mild detergent, such as washing up liquid, and apply with a soft sponge or cloth. Buff dry with a microfibre cloth. Avoid acides, rough and abrasive materials such as steel wool, and do not leave detergents on for a long period of time. NEVER use products containing bleach on bathroom products or any abrasive cloths or cleaners
2. Towel Warmers - Clean only when cold. Use a moist soft, microfibre cloth. Any surface oxidation on mild and stainless steel products should be removed using a metal polishing cream such as 'PEEK'. Abacus also suggest polishing annually to give long-lasting surface protection. NEVER use products containing bleach on bathroom products or any abrasive cloths or cleaners
3. Glass - Glass wetroom screens are protected by an easy-clean nano-technology coating to assist in cleaning. Clean with diluted detergent, and dry with a microfibre cloth. Regularly wipe glass screens in order to remove excess water. NEVER use products containing bleach on bathroom products or any abrasive cloths or cleaners
4. General - NEVER use products containing bleach on bathroom products or any abrasive cloths or cleaners

General Information

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• Bathroom Brand Group products are produced to meet or exceed UK and European standards.
• Guarantees cover all products provided they are used as intended and installed in line with instructions provided, as well as local water and electrical bylaws and legislation. Correct installation and use of products allows for many years of trouble-free service
• Guarantee covers manufacturing or material defects, and in the event of a failure within the guarantee period, a free replacement or replacement part (or nearest equivalent) will be supplied. Liabilty is limited to the products and does not cover damage during installation, or consequential loss
• Every day wear and tear and limescale are not covered by the guarantee, nor is damage caused by chemicals used during cleaning that causes damage or deterioration of the products. Products should not be misused or abused, and always used in the way intended. Modifications are also not covered and no claims will be accepted, unless it is specified in the installation instructions
• Replacement spare parts fitted must always be from Bathroom Brands, which are available from their spares network - any other parts will invalidate the guarantee

Guarantee Lengths

• Products come with a standard guarantee, which can be extended to a longer guarantee at no extra cost.
• Extended guarantees are only eligible after registering products within 60 days of purchase on the Bathroom Brands Guarantee database, and in line with installation information. Register Guarantee Here
• Extended guarantees do not cover replaceable parts, detailed in the table below. 
• Ceramic and Glass products (excluding glass basins) have an extended Lifetime guarantee (lifetime is equivalent to 25 years).

Terms and Conditions of All Guarantees

• Guarantee applies to products purchased and installed worldwide
• All products must be installed by qualified professionals, and evidence will be required to support any claim made under guarantee or warranty, along with initial proof of purchase
• The product must be made available for inspection by Bathroom Brands, and should not be removed, destroyed or disposed of without prior consent from Bathroom Brands, who may also request photographic evidence
• Products must be installed, cleaned, and used in accordance with Bathroom Brands' instructions, as well as being installed in line with good plumbing and electrical fitting practice (e.g. flushing out pipework before installation). Full details are provided on product pages on the Bathroom Brands website
• Unlacquered Brushed Brass finishes change colour over time due to oxidisation. This is an inherent part of the product, and - as such - is not considered any kind of fault. Due to this, no claims will be considered by Bathroom Brands for this
• Furniture finishes (including solid wood veneers, laminate and painted) can see changes in colour over time, as a result of both natural ageing, and also impact of direct sunlight. These issues are also not considered product faults, and no claims for damage will be considered for such issues by Bathroom Brands
• Water ingress damage claims will not be accepted if a silicone, watertight seal has not been installed or used between basins and furniture, as detailed in any Bathroom Brands' product installation documentation
• Claims made for products encountering issues or not performing due to lack of, or insufficient, water pressure will not be considered. Minimum water pressures are provided on the Bathroom Brands website and must be checked prior to any installation
• If a manufacturing or materials failure causes a fault, Bathroom Brands will - at their discretion - repair or supply a replacement product, or suitable part thereof, free of charge and at no expense. However, they will not be liable for replacing of other products within the room as a result of any such replacement which is not an exact match to that originally supplied.
• Bathroom Brands will provide or make site visits if deemed necessary. However, a deposit will be taken in advance, in case the on-site visit reveals the product was not faulty
• Guarantees are transferable when the property changes ownership, but not transferable where products are reinstalled in different locations. Original invoices will be required
• Ex-display products are not covered by these Bathroom Brands guarantees. Statutory rights are not affected.
• A list of exclusions includes: 1) Damage caused by limescale, mildew, chemicals, or inappropriate cleaning; 2) Consequential damage; 3) Glass Breakage*; 4) Radiators containing electric elements that have been in use without water covering all of the elements; 5) Product modification; and 6) Foxing of Mirrors
  • * In the case of number 3, Glass Breakage, all Bathroom Brands Shower Doors and Bath Screens confirm to EN12151 & EN14428:2004 & A12008. Shower doors and bath screens, excluding display installations. Glass breaks within 6 months of installation, product is replaced and costs for refitting are reimbursed. If glass breaks between 6 and 24 months of installation, product is replaced but no refitting costs will be reimbursed. 24+ months, customers will be provided with a 10% discount against a replacement product. General wear and tear of glass shower doors and bath screens is a specific exclusion
• Replaceable parts available from the Bathroom Brands dealer network or directly from Bathroom Brands Spares. These include the products detailed in the exclusions, such as O rings, seals, cistern flush components, hinges and cartridges. Table above advises of the guarantee period on these parts.

Any questions or additional help can be provided by Bathroom Brands by contacting them on the following information:

• Crosswater - Tel: (+44) 0345 873 8840 / email: sales@crosswater.co.uk
• Bathroom Brands (Burlington, Britton, Clearwater) - Tel: (+44) 01322 473222 / email: info@bathroombrands.com

General Information

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• Bayswater offer market leading guarantees against manufacturing defects on all products when used in normal domestic applications (excluding neglect or abuse), and provided they have been maintained in accordance with instructions provided by Bayswater. 
• Bayswater guarantee the surface finish on chrome and stainless steel
• Serviceable, moving parts and bath screen seals are subject to normal wear and tear, and are therefore covered on all products for 12 months from purchase
• All guarantees are valid from the date of purchase and are non-transferable
• Guarantees extend to replacement parts or equivalent products only, and does not include labour or incidental costs incurred
• Diagrams are for illustration only and maybe subject to change
• Bayswater reserve the right to change product specifications without prior notice

Guarantee Lengths

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

General Information

• Standard guarantees may be enhanced by warranties offered by BC Designs. However, it is important that you follow BC Designs' instructions in registering for any such benefits
• All products must be fitted in accordance with both installation instructions and any relevant regulations that apply to the country in which they are fitted
• Products are supplied for normal domestic use only
• BC Designs will not cover products against fair wear and tear (including copper plated baths), misuses, incorrect usage, incorrect installation, incorrect specification, malicious or accidental damage, negligence or lack of servicing. This includes wear on plated items and copper baths.
• Guarantees and warranties are non-transferable
• Proof of purchase will be required to validate any claim
• No claim greater than the purchase price paid to BC Designs or for consequential loss will be entertained by BC Designs, except where negligence on the part of BC Designs is proven
• When installing baths with prefitted wastes, it is your responsibility to check for leaks, loose fittings, and seals, as well as levelling issues. 
• It is the customer's responsibility to maintain the copper or brass bath as per the recommended instructions given at time of delivery (see BC Designs website for more information)
• No claims after installation with be entertained other than for a genuine manufacturing & structural fault after installation has commenced
• Visible marks, scratches, impact damage, discolouration through chemical contamination, etc, will not be accepted as genuine manufacturing faults
• Proper care should be taken to protect the product from damage during installation and through to commissioning. Warrantly claims will not be accepted for any wear claims.
• Many products produced by BC Designs are made using techniques rarely in common use today. This is to recreate an authentic period look and should not be confused with mass-produced, featureless products, and thus construed as imperfect. Where applicable this is detailed on BC Designs literature and information

Guarantee Lengths

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Bette 30 Year Master Craftsman's Warranty

• Warranty applies only if the Bette products have been correctly fitted/installed by a specialist company (a qualified plumbing installation engineer) in accordance with all the relevant rules and regulations, including the Bette safety information, installation instructions and product information
• You agree not to make any modifications to the product, not to fit or install it in any way other than described in Bette's instructions, nor to make any alterations to installation aids (e.g. installation systems, sealing tapes, etc).
• If installing yourself, you will either hold the required qualifications stated above (qualified plumbing installation engineer), or else appoint any such companies/individuals who hold said qualifications. You will also ensure the contractor/subcontractor is given all relevant product information, and check/supervise them while the work is being carried out
• It is your responsibility to check independently and before fitting and installation whether any components or structures in which the Bette products are to be fitted and/or used will have any negative effect on Bette products, or the quality/condition of the same
• Warranty claims will be ruled out in particular if the installation works were not carried out by a qualified plumbing installation engineer, nor are any product defects covered that result from installation, or any defects that are not proven to be the result of a construction or manufacturing engineering error on the part of Bette
• Any flaws or negative effects on Bette products that the result of other building materials and/or structures are also ruled out
• Bette's warranty and liability shall not apply in the event of the products being stored inappropriately before installation by any third party, and said products having suffered damage as a result of this.
• Warranty claims will also not be accepted in the event of inappropriate use or care of the products following installation, and it is your responsibility to ensure that only the described or recommended cleaning and care products are used. 
• Bette do not accept any responsibility in the event of failure to observe installation instructions, safety information, or violation of assembly instructions
• The warranty does not cover any removal and installation services or costs for the same, plus any claims for damages and reimbursement of expenses on your part
• Bette shall not accept any claims beyond the repair, replacement of reimbursement of the minimum value in line with the warranty. This shall not affect any legal claims on your part, in particular legal liability towards Bette, which shall remain unchanged
• Claims can only be made under warranty if they are raised in writing to Bette within a period of two weeks of identification of fault, and must be accompanied by the completed warranty pass and original purchase receipt
• Warranty period is 30 years from the date of purchase - proof of completed warranty pass and original purchase receipt must be presented to Bette
• Warranty will not be extended even after completion of a service under warranty
• Warranty covers any and all material defects that are demonstrably due to structural and/or manufacturing defects by Bette. It is your responsibility to provide evidence of the structural and/or material defect being the responsibility of Bette, and of the defect having a negative effect on the condition of the bath, shower tray, shower area, shower tile or washbasin, contrary to the product descriptions. The following products are excluded from this warranty: BetteGlaze® Plus
• In the event you provide evidence of the Bette products being affected by a flaw (the defects listed above), Bette will within fulfil the warranty promote by their choice of repair, replacement delivery or reimbursement of minimum value

Installation Instructions

• Baths, Shower Trays, Shower Areas, Shower Tiles and Washbasins made of glazed titanium steel must be handled correctly and appropriate during transportation, unpacking and installation
• Various installation aids are available, based on the particular model including Bath Feet, polystyrene supports, foot systems, installation systems (flush to floor, universal or basic)
• Fixings for installation of washbasins are included. Please observe the installation instructions included with the product or installation tool
• You must check the product for dimensional stability, shape, colour and defects before installation
• Install products made of glazed titanium steel during the fine installation and cover up until work has been completed
• Use a suitable pop up waste, or waste and overflow fitting with double lip seal
• Before final installation, perform a sample run-off after connection to waste water pipe and ensure all residual water drains away completely
• Potential equalisation may be required
• Prevent direct contact between the mortar and the adhesive, and the titanium steel glazed product as certain circumstances may mean acetic and formic acids may form (known as polymer-modified adhesive mortar)
• Weigh the bath, shower tray, or shower area down with a weight before sealing with the permanently elastic joint. Leave the weight in place until the joint is completely dry.
• If using third-party products, check them for suitability first and observe the manufacturer's instructions
• National regulations with regard to design, hygiene, noise, heat, and environmental protection, plus current protection (e,g, potential equalisation) must be observed

Care and Cleaning

• BetteGlaze Products
  • Clean surface after each use with a Bette Care Cloth or a soft non-scratch cloth or sponge in combination with warm, clean water
  • On dark colours, dry the product after use to prevent limescale deposits from developing
  • For daily care, use Bette enamel spray cleaner, or a mild bathroom or all purpose cleaner (please follow instructions of cleaner manufacturer)
  • For stubborn dirt, use the Bette enamel cleaner, Bette Bath rubber on glossy colours in combination with warm water
  • Aggressive cleaning products such as drain cleaners, and sand-based or highly abrasive products are not suitable for cleaning purposes as they may damage the surface of BetteGlaze. Their use is not recommended at all. Regular care will achieve a fresh cleanliness and the optimum hygiene, even without aggressive cleaning products
    
    
• BetteGlaze Plus Products
  • Clean surface after each use with the Bette care cloth or a soft, non-scratch cloth or sponge in combination with clean, warm water
  • For follow on care, rinse surface with warm water and dry with soft clothes
  • For daily care, Bette recommend the Bette enamel spray cleaner, or a mild bathroom or all-purpose cleaner (follow instructions from cleaner manufacturer)
  • Please do not use the following products on any BetteGlaze Plus product - microfibre cloths, steel wool, strong alkaline or acidic cleaning products, washing machine detergent, dishwasher cleaner, the Bette enamel cleaner or Bette Bath Rubber
    
    
• Bette Anti-Slip
  • Clean surface after each use with the Bette Care Cloth, or a soft non-scratch cloth or sponge, in combination with warm, clean water
  • For daily care, use the Bette enamel spray cleaner or a mild bathroom or all-purpose cleaner - follow instructions of cleaner manufacturer
  • For stubborn dirt, use Bette enamel cleaner. Brushes with soft bristles of plastic or natural fibres can also be used
  • Aggressive cleaning products such as drain cleaners and sand-based or highly abrasive products are not suitable for cleaning purposes. They may damage the surface of the finish. Not recommended for use at all
    
    
• Bette Anti-Slip Pro
  • Clean surface after each use with the Bette Care Cloth, or a soft non-scratch cloth or sponge, in combination with warm, clean water. Bette recommend drying surface after every use for optimum care
  • For daily care, use the Bette enamel spray cleaner or a mild bathroom or all-purpose cleaner - follow instructions of cleaner manufacturer
  • For stubborn dirt, use Bette enamel cleaner. Brushes with soft bristles of plastic or natural fibres can also be used
  • Aggressive cleaning products such as drain cleaners and sand-based or highly abrasive products are not suitable for cleaning purposes. They may damage the surface of the finish. Not recommended for use at all
• Bette Anti-Slip Sense
  • Clean surface after each use with the Bette Care Cloth, or a soft non-scratch cloth or sponge, in combination with warm, clean water. Bette recommend drying surface after every use for optimum care
  • For daily care, use the Bette enamel spray cleaner or a mild bathroom or all-purpose cleaner - follow instructions of cleaner manufacturer
  • Possible deposits of soap residue, oil or grease must be removed regularly with commercially available alkaline-based clenaers
  • For stubborn dirt, Bette recommend using a brush with soft bristles of plastic or natural fibres
  • Enamel cleaner and Bath Rubber from Bette are not suitable for cleaning surface
  • Aggressive cleaning products such as drain cleaners and sand-based or highly abrasive products are not suitable for cleaning purposes. They may damage the surface of the finish. Not recommended for use at all

Ca' Pietra have advised that there are no general warranties and that each product and order is reviewed on a case-by-case basis. You should make yourself aware of Ca' Pietra's general Terms and Conditions https://capietra.com/terms-and-conditions, which details their responsibility in respect of loss or damage and also any issues in regard to products. You should also view their Returns information provided here https://capietra.com/delivery-and-returns.

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Warranty Information

• Charlotte Edwards products come with a 10 year manufacturers guarantee
• Terms and conditions apply and are stated below as:
  • Warranty covers Charlotte Edwards products and does not extend to products outside the range
  • Warranty only applies to defects which have arisen solely from faulty materials or workmanship in products, and does not apply to other defects, which may have occurred as a result of, without limitation, to the following:
    • Accidental damage
    • Misuse
    • Maltreatment
    • Abnormal stress or strain
    • Harsh or adverse weather conditions
    • Excessive water pressure or temperature
    • Neglect of condition
    • Alterations and repairs by the consumer
    • The use of non-genuine parts of accessories not developed or recommended by Charlotte Edwards
  • The warranty for the product commences from the date of purchase/invoicing by Charlotte Edwards or its parent company Tek-mania Ltd
  • This warranty does not hold Charlotte Edwards Baths or Tek-mania Ltd accountable for any of the transit/postage costs that result from a claim being made
• To make a claim, the proof of purchase, details of where it was purchased from, the issue developed (plus any supporting evidence) and contact information must be provided to Charlotte Edwards

Cleaning and Maintenance

• After each use and especially when using bath salts, or other similar products, clean bathtub with fresh water and a clean, non-abrasive cloth. This should help avoid build up of limescale
• Do not use acide or methanol based cleaning products, as this may potentially affect the condition and lifetime of the bath
• Do not use a rough/abrasive cloth, particularly on the chrome overflow or waste
• Replace worn washers on dripping taps to prevent surface marking

Installation Guide

1. Make sure you have the following tools: Tape measure, pencil, drill and drill bits, silicone gun and a waterproof silicone
2. Measure position of the drainage hole
3. Drill a hole in the floor for the draining pipe
4. Adjust the feet until level with each other, the bottom of the bath, and taking into account an uneven floor
5. Connect the waste to the drainage pipe (consult diagram on Charlotte Edwards website if unsure)
6. Test for leaks by pouring water in the bath, open the pop up waste, and make sure all water runs into the building's grey water system
7. Apply silicone gel to any area contacting the floor then gently lower the bath into position.
8. Leave for 24 hours before using the bath to allow silica to bond with floor surface

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

General Information

• All Cosytoes products are covered by a lifetime guarantee
• Cosytoes lifetime guarantee against faults caused by manufacturing defects provided that they have been installed in accordance with the installation instructions and with all necessary electrical regulations
• The warranty covers the cost of replacement or repair of the heater, at Cosytoes' discretion, and precludes any claim for consequential damages

Warranty Information

• The warrant is subject to the following conditions:
  • The product's registration form must be completed and returned within 28 days of purchase. It can be completed here - Cosytoes Guarantee Form
  • Proof of purchase will be required in the event of a claim
  • The heater has been installed strictly in accordance with installation instructions, is correctly earthed, and is protected by an RCD (Residual Current Device)
  • It has also been installed in conjuction with a Cosytoes Timerstat Control or equivalent control system
  • Warranty is void if the heater is damaged during installation or tiling. It is therefore essential to carry out tests on the heating cable as detailed in the instructions periodically during the installation and tiling
  • Guarantee is non-transferable
    
    
• Thermostats and Timerstats Warranty
  • These products are warranted against material defects and workmanship in normal use for 3 years from date of purchase - the guarantee is non-transferable. During this period, Cosytoes will repair or replace the product with a new unit, or alternative of equivalent quality and specification at Cosytoes' discretion, without charge, any unit proven to be defective in normal use.
  • Warranty does not cover replacement batteries, transportation costs, nor a product subjected to misuse or accidental damage
  • This warranty does not cover the cost of installation, removal or installation
  • This warranty is given in addition to and does not affect your statutory rights
    
    
• Underfloor heating systems carry a lifetime guarantee. Prior to completing this guarantee registration form, it is recommended that the terms and conditions of the guarantee are read and understood

Eastbrook guarantees vary from product to product, and as such, there are no blanket guarantee periods based on products. We would always advise consulting the product pages on our website for accurate information regarding the warranty period, or by accessing the Eastbrook brochure or website in this instance and for clarification on the guarantee period provided with a product.

Some ranges, such as Beaufort Baths, do come with a general guarantee period across the range. For standard-finished Beaufort baths, the warranty period is 25 Years. Upgraded Beauforte baths benefit from a longer 30 year warranty period against manufacturing faults and defects only.

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

General Information

1. Product guarantee is given by Geberit Sales Ltd and applies to Geberit products purchased within the United Kingdom
2. Consumers have statutory rights under the laws of England and Wales, in relation to the sale and purchase of goods, and these statutory rights shall not be adversely affected by the guarantee
3. Geberit guarantees that on purchase by the customer of a Geberit product, and for a period of 12 months from the date of purchase (or such period as set out in the tables below - the guarantee period), the products shall:
   • Conform in all material respects with their description
   • Be free from material defects in design, material and workmanship
   • Be of satisfactory quality (within the meaning of the Consumer Rights Act 2015); and
   • Be fit for any purpose held out by Geberit
4. Subject to points mentioned in section 5, if
   • the customer gives notice in writing to Geberit during the guarantee period, and within a reasonable time of discovery, that some of all of the products do not comply with the guarantee set out in previous points
   • Geberit is given reasonable opportunity of examining such products; and
   • the customer (if asked to do so by Geberit) returns such products to Geberit's place of business at the customer's costs, Geberit shall, at its option, repair or replace the defective products, or refund the price of the defective products in full.
5. Geberit shall not be liable for any products' failure to comply with the guarantee set out in points 3 in any of the following events
   • the customer makes any further use of such products after giving notice detailed within section 4
   • the defect arises because the customer failed to follow Geberit's oral or written instructions as to the storage, commissioning, installation, use and maintenance of the products, or (if there are none), good trade practice regarding the same
   • the defect arises as a result of Geberit following any drawing, design or specification supplied by the customer
   • the customer alters or repairs such products without with written consent of Geberit
   • the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions
   • with applicable statutory or regulatory requirements
6. The events in section 5 above shall apply to any repaired or replacement products supplied by Geberit
7. Except as provided in this entire section, Geberit shall have no liability to the customer in respect of the products' failure to comply with the guarantee set out in section 3.

Guarantee Lengths

Piping Systems

Installation Systems

Bathroom Systems

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Ceramic products are designed and made in Italy and come with a 10 Years warranty. GSI Furniture is manufactured in the UK following strict manufacturing standards and using high quality materials. Dedicated designs for each of the GSI Ceramics ranges provide a comprehensive furniture offering, all in a range of on-trend finishes in wood grain and gloss. GSI furniture comes with a 5 year warranty. Our 18mm high specification cabinets are assembled using traditional glue and dowel construction, with no visible metal cam fixings. They all feature strong drawers with soft-close function and where indicated, door units offer the option of left or right hand opening.

All products must be properly checked prior to installation. GSI will not accept any claim for installation if a defective product is installed. We advise you not confirm your installation date until full receipt of your order.

All goods must be examined before signing delivery notes. The contents of any package must be examined and checked on receipt. No claims can be entertained for shortages or damages after delivery.

GSI Ceramica reserve the right to change details, prices or specifications without prior notice. Every effort has been made to ensure accuracy of information in their brochure, but all dimensions are given for your convenience and should only be used as a guide. Colour reproduction is as accurate as current printing methods allow. Please refer to colour samples available in showrooms before ordering. 

Full terms and conditions are available upon request.

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

The confidence Heritage has in the quality of their products and services enables them to offer a free peace-of-mind guarantee from 2 Years up to 25 Years guarantee against any manufacturing faults, with proof of purchase. In addition, their customer service team are also available to assist and solve any problems which may arise, quickly and effectively, so you can enjoy your bathroom.

All products must be registered after purchase, which will allow for easier identification of your product and enable Heritage to provide quick advice, should you have any queries after installation. Register A Product

Guarantee Periods

How It Works

• Heritage's commitment in offering this guarantee is to replace, at their discretion, in part or whole, a product which is defective due to a manufacturing fault
• The product guarantee applies to the original purchaser or end-user, is non-transferable, and takes effect from the date of purchase
• To be covered by this guarantee, we recommend you register your products when you receive them
• All products should be installed and maintained in accordance with the instructions provided, and be for domestic use only
• Products must be purchased and installed in the UK only. This does not affect your statutory rights
• As is usual with product guarantees, Heritage will not cover products against accidental or malicious damage, improper use or negligence, general wear and tear, damage due to poor installation or servicing, or consequential loss
• Please keep a copy of your original invoice or receipt as this will be required to validate any claim
• Guarantees vary and are subject to certain installation and care criteria being met
• If the exact product is no longer available, Heritage will endeavour to provide the nearest equivalent

Terms and Conditions

Full Terms and Conditions can be viewed on the Heritage website here: https://www.heritagebathrooms.com/terms-conditions

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• All HiB products come with a 2 year warranty against manufacturing faults from date of purchase from HiB
• Mirrors are guaranteed for 5 years against defects in manufacture
• All electrical components are guaranteed for 2 years against defects in manufacture
• HiB Bathroom Accessories comes with a 10 Year Warranty against manufacturing defects from date of purchase from HiB
• Guarantee must be validated with original proof of purchase
• Guarantee is non-transferable
• The HiB guarantee does not cover the following areas:
  • Incorrect or poor installation
  • Poor service or maintenance practices
  • Damage to surface caused by inappropriate cleaning products
  • General wear and tear
  • Misuse
• The guarantee requires that the product is used in the manner for which it is intended, and is installed and maintained as per the fitting instructions
• If the product should fail within the guarantee period we will either replace the faulty part or the complete unit as appropriate

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

The confidence in the quality and reliability of Ideal Standard products enables them to guarantee many of them for a lifetime. Their guarantee is offered on all products that have been used in the manner for which they were intended an does not apply to any products that have been misused or abused in any way. Products must be thoroughly checked prior to installation. They must be installed and cared for in line with regulations, their fixing instructions and local water byelows. In the unlikely event the product fails within the guarantee period, they offer a free replacement or replacement part (or the nearest equivalent to this). Liability is limited to individual products and does not cover consequential loss or damage on installation. You can view the full Ideal Standard warranty and guarantee information, including clauses, terms and conditions, here: https://www.idealstandard.co.uk/about-us/guarantee

• Please retain proof of purchase in the event a claim is required
• Guarantee runs from original date of purchase not date of any subsequent repairs of replacements supplied.

Guarantee Lengths

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

To make a claim under the guarantee the following conditions must be met:

• Proof of purchase should be supplied at time of claim
• Product should be fitted in line with Imperial's fixing instructions, EN standards, and general good plumbing practice
• Ensure the product has been maintained and cared for in accordance with Imperial's care instructions provided - failure of a product as a result of misue, modification, neglect or wilful or accidental damage will result in Imperial not accepting any responsibility. Use with sole design purpose intended
• Reasonable opportunity to insepct the product in the installed situation must be provided - if removed, the product should be retained for inspection
• Imperial's policy is one of continuous improvement. If a product has failed under the terms of the guarantee and a replacement is offered, but identical goods are no longer available, we will replace with the nearest equivalent
• Guarantee only applies to a single product in question and not whole bathroom suite
• Imperial will not bear costs for repairs or replacements where product fault is due to: accidental or malicious damage; improper use; negligence; general wear and tear; damage due to poor installation; servicing or consequential loss; where modifications have been made to the product; product not used for its sole purpose; inappropriate use
• Terms and conditions governed by laws of England and Wales and each party submits to jurisdiction of English courts
• Warranty is not transferable and applies to original purchaser/retailer only

Full terms and conditions can be viewed in Imperial's Brochures and literature.

Guarantee Lengths

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions. 

• There is a 25 year guarantee against manufacturing defects for all towel rail bodies. Proof of purchase is required for a replacement unit. The guarantee does not extend to fitting costs & delivery charges. 
• Electric elements have a 1 year guarantee
• All valves have a 5 year guarantee
• The Black Edition Towel Rails carry a 25 year guarantee on the body and 5 years on the finish.

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• The Just Taps Plus guarantee will cover all products as long as they are used as intended and installed in line with their fixing instructions and local Water and Electrical Bylaws and legislation.
• Their guarantee covers manufacturing or materials defects and in the event of a failure within the guarantee period, a free-of-charge replacement or alternatively a replacement part will be supplied. Liability is limited to the products and does not cover damage during installation or consequential loss.
• You can register for your guarantee here. Register for Just Taps Plus UK Guarantee

Guarantee Lengths

Terms and Conditions

View JTP Guarantee Terms and Conditions

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Guarantee

• KALDEWEI steel enamel is marked by its exceptional longevity. KALDEWEI therefore guarantees this bathtub, shower tray/surface or washbasin for a period of 30 years.
• Their guarantee is an additional service that Kaldewei provide to their customers. 
• The scope of this guarantee is as follows.
  • This guarantee shall apply exclusively to defects arising from design and manufacturing defects for which the manufacturer is responsible and which affect the functional properties of the bathtub, shower tray/surface or washbasin
  • Where a product is equipped with the easy-clean finish, the guarantee shall also apply to this surface finish; it does not apply to the anti-slip, full anti-slip and KALDEWEI SECURE PLUS finishes
  • In the event that a claim is upheld, KALDEWEI may, at its own discretion, choose to repair the original product, provide a replacement, or provide financial compensation for the loss of value. This guarantee shall not entitle the purchaser to any additional claim, including damage or loss of any nature, reimbursement of installation and removal costs, or the cost of delivering a replacement product
  • This guarantee shall only apply to products installed at a site within the territory of the European Union and the European Economic Area
• Terms and Conditions
  • This guarantee shall only apply if the product has been installed by a qualified contractor in compliance with the relevant requirements. These include the safety information and installation instructions
  • This guarantee shall not apply if the product is modified or if KALDEWEI accessories are not fitted by qualified persons as described above
  • This guarantee shall not cover any fittings or damage caused through improper installation
  • This guarantee shall not apply if the product is used other than for its intended purpose
  • This guarantee shall be given subject to proper use and care of the product and its enamel finish, including the easy-clean finish. Therefore Kaldewei strongly recommend that you follow the cleaning and care instructions below
• Validity Period
  • The guarantee period shall be 30 years from the date of purchase. Please ask your dealer to confirm the date of purchase on your guarantee card 
  • Defects arising from design or manufacturing faults as defined above must be reported to KALDEWEI in writing within a period of four weeks from the date the defect is discovered. Notice of the defect must be accompanied by this guarantee card and the original proof of purchase
  • If a claim is successful under the terms of this guarantee, the guarantee period shall not be extended
• Miscellaneous
  • This guarantee shall be governed solely by the laws of the Federal Republic of Germany to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG)
  • This guarantee shall not affect your statutory rights as a consumer in case of warranty claims against the dealer
  • KALDEWEI shall NOT warrant or guarantee, and disclaims liability for, failure to observe the installation instructions or the safety and assembly information enclosed with the product, any problems arising from improper installation or any modifications to the product

Care Instructions

KALDEWEI steel enamel 

• After use, rinse the enamel surface with water and wipe with a soft, damp cloth, chamois or sponge
• Dry dark coloured products after use to prevent calcium build-up
• Remove small stains with a regular household detergent or a mild all-purpose or bathroom cleaner; soak heavier stains before cleaning. Always follow the instructions on the cleaning product
• To avoid calcium deposits, ensure that all fittings are properly sealed and that all water is removed after use. Any deposits that do occur despite these efforts can be removed with a lukewarm 1:1 mixture of water and vinegar (do NOT use concentrated vinegar). After cleaning, rinse the surface thoroughly
• Personal hygiene products containing naturally occurring oils or fats, such as hair conditioners, shower and bath oils, may leave residue on the enamel surface that will increase the risk of slipping. Use a fat-removing alkaline cleaner to remove these stains and follow up with an acidic cleaner before rinsing the surface with clean water
• When using a drain cleaner, please read the manufacturer’s instructions carefully and pour the cleaner directly into the drain. Take care not to splash drain cleaner onto the enamel surface and remove splashes promptly
• Always observe the care instructions for the fittings on your product
• Do not use coarse, abrasive cleaning products, strong acidic or alkaline cleaners (not suitable pH <2/5> and <8/10>, e.g. concentrated vinegar, chlorinated alkaline cleaners), steel wool, scouring pads, laundry detergents and washing powder or laundry detergent/washing powder suds
• Surface damage caused by incorrect treatment can often be repaired using the KALDEWEI Enamel Pen or the KALDEWEI Enamel Set. 

Easy-clean finish (standard finish for washbasins, optional for bathtubs and shower trays/surfaces) 

• The same care instructions apply as for KALDEWEI steel enamel. In addition, carefully observe the following cleaning instructions
  • Do not use microfibre cloths
  • Under no circumstances should mortar, tile adhesive or joint filler, building dust, sand and other abrasive materials be allowed to come into contact with the surface finish
  • KALDEWEI CARE accessories (may vary by region): The KALDEWEI Enamel Cleaner is NOT suitable for use on surfaces with easy-clean finish

Anti-slip, full anti-slip, KALDEWEI Secure Plus (optional for bathtubs and shower trays/surfaces) 

• Caution! Soiling can impair the non-slip effect of these surface finishes. In order to retain the special surface texture, care must be taken to ensure proper care and cleaning
• The same care instructions apply as for KALDEWEI steel enamel. In addition, carefully observe the following cleaning instructions
  • After cleaning, rinse the surface with plenty of water and dry with a shower or window squeegee. Remove stubborn stains using a soft hand brush
  • Do not use non-lint-free cloths or moist disposable wipes
  • KALDEWEI CARE accessories (may vary by region): The KALDEWEI Enamel Cleaner is NOT suitable for use on surfaces with non-slip properties

Installation Instructions

• Please read and observe the safety information and assembly instructions enclosed with the product or installation system
• Always use the original packaging for transportation of the product. Treat with care and ensure proper handling during transport, unpacking and installation
•  Fit steel enamel products during the fine installation stage and cover until all building work has been completed
• During installation, ensure that the enamel surface does not come into contact with any metal. This includes the installation of appropriate waste fittings or waste and overflow fittings with double lip seal
• During installation, ensure that the surface below the lower edge of the bathtub or shower tray does not come into direct contact with mortar or adhesive. The use of tub/tray installation sound insulation tape such as WES 130 is recommended. Please read and follow the usage instructions for all materials and tools used during installation. In particular, this includes all safety requirements in the relevant manufacturer's instructions as well as the curing and flash-off times for multi-component mortar, adhesives and sealants
• When using accessories or products from other manufacturers check for suitability and follow the manufacturer’s instructions
• Prior to installation, check the product for dimensional accuracy, colour, proper functioning and defects
• Once the product is fitted and connected, carry out a water drainage test ensuring that all residual water drains completely before permanent installation
• Before applying the elastic joint seal, weigh down the bathtub or shower surface. Do not remove the weight until the seal has fully cured
• KALDEWEI cannot be held responsible for additional costs resulting from defects which are apparent before the installation. It is the installer’s responsibility to test the unit and to inform his contracting partner of any faults. Breach of this duty may result in loss of the right of recourse
• Always comply with national and regional standards and regulations relating to bathroom fittings and electrical installations and to fire safety as a matter of priority. The same applies to national accident prevention regulations
• Ensure proper stabilisation, bearing capacity and structural stability and use appropriate mounting hardware for wall or floor fitting

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• In order to give you, as KEUCO's customer, a special level of service extending beyond the statutory warranty of your vendor, KEUCO are extending a voluntary 3-year manufacturer‘s warranty to their products
• KEUCO's manufacturer‘s warranty begins two years and ends five years after the purchase of the product (warranty period)
• During the manufacturer‘s warranty period, proven product defects will be eliminated, free of charge, either by repairing them, by replacing the parts affected or by delivering a replacement product, the choice being at KEUCO's discretion
• No other warranty services will be provided
• Warranty claims must be filed in writing with a detailed description of the defect immediately after it has occurred. Claim should be addressed to KEUCO GmbH & Co. KG, Oesestr. 36, 58675 Hemer, Germany 
• KEUCO reserve the right to request these damaged parts to be sent to them for inspection
• In order to activate the manufacturer‘s warranty, you must prove the time of the purchase of the defective product to KEUCO by presenting a receipt containing a date issued by a commercial dealer
• Electrical components and light bulbs are excluded from this manufacturer‘s warranty
• The manufacturer‘s warranty, moreover, does not extend to KEUCO products that were ever assembled before you purchased them (display items and such like)
• The warranty in particular does not cover wear, damage or defects attributable to improper use or improper care/handling or to incorrect assembly. Nor does it cover product defects that only marginally affect the value or the serviceability of the product. Damage and consequential damage caused by using unsuitable replacement parts in our products are likewise not covered by this warranty
• The manufacturer‘s warranty does not extend to work performed in the readjustment/fine adjustment of bathroom furniture and mirror cabinets, because these are being pre-adjusted at the factory for perpendicular mounting
• Structural and colour deviations attributable to the materials used may cause the colour of our products to change over time. Such colour deviations therefore do not constitute grounds for complaint and are not covered by this manufacturer‘s warranty
• Warranty periods are not extended by any services rendered under the manufacturer‘s warranty
• Warranty claims against the vendor shall not be affected by the manufacturer‘s warranty
• The manufacturer‘s warranty is governed by German law

Cleaning and Maintenance

• You have purchased a high-quality product made by KEUCO. With the right care, your KEUCO products will give you convenience and pleasure for a long time. 
• Appropriate care is one of the main factors for upholding any KEUCO manufacturer’s guarantee
• ACCESSORIES 
  • The following instructions must be observed without fail in order to preserve the beauty and functionality of your accessories: 
    • Dirt and scale deposits can be removed with a soft cloth, water and a skin-friendly cleanser, preferably washing-up liquid. 
    • Other materials, such as crystal glass, can be cleaned properly with the help of a soft, dry cloth. Soap residue in soap dishes can cloud the glass if left for a long period of time. For this reason rinse the glass regularly with warm water and remove all soap residue. 
    • Never use any cleaning agents or disinfectants containing alcohol or acid. 
    • Scouring and abrasive agents must also be avoided. Scale-removing agents must not be used either, for they damage the surface and compromise the reliability of the fitting in the wall. 
    • Severely soiled gold surfaces can also be cleaned with a commercial gold-cleaning agent. 
• SANITARY FITTINGS 
  • Our cleaning recommendations were developed in consultation with leading cleanser manufacturers
  • Modern sanitary fittings today are made from a wide variety of materials in order to meet the market’s requirements in respect to design and functionality. Consequently, they present a variety of challenges for the cleansers used, whose ingredients must be compatible with the materials to be cleaned
  • In order to avoid damage and complaints, it is necessary to take certain criteria into account both for using the fittings as well as subsequently cleaning them
  • Use only neutrally netting silicone
• PLANNING CLEANING ACTIVITIES IN PUBLIC AND COMMERCIAL AREAS 
  • The category of public and commercial buildings ranges from hospitals and facilities in the food industry to sports facilities, hotels and restaurants, for example, whose cleaning needs in the sanitary area vary widely in respect to the formation of dirt and scale deposits. 
  • Careful planning is essential in order to select an agent and method appropriate to the required cleaning task and should take into account at least the following aspects:
    • Place of use
    • Frequency and intensity of cleaning (basic or regular cleaning)
    • Type of products installed (base and surface materials)
    • Condition of the installed products 
• SURFACE FINISH OF SANITARY FITTINGS
  • The majority of sanitary fittings have a chrome-nickel finish, meeting the requirements of DIN EN 248, although the following surface materials are also used:
    • Stainless steel
    • Plastics, including powder-coatings and wet-coatings
    • Anodized aluminium
    • PVD-coatings (hard material layers with a metallic appearance)
    • Special galvanic finishes, such as gold, aranja etc. 
  • With the exception of PVD coatings, coloured, non-metallic surface finishes are always more susceptible to damage, particularly scratching, than is the case with metallic finishes
  • Before starting to clean the product, it is therefore advisable to determine the type of sanitary fitting
• CLEANSERS FOR SANITARY FITTINGS
  • Acids are an indispensable ingredient in cleansers when it comes to removing scale deposits
  • The following points must be noted without fail when cleaning sanitary fittings
    • Only cleansers explicitly approved for this purpose may actually be used
    • Cleansers containing hydrochloric acid, formic acid or acetic acid must not be used, as these can cause considerable damage
    • Similarly, cleansers containing phosphoric acid can only be used within certain limits
    • Cleansers containing chlorine bleach must not be used
    • Abrasive cleansers and equipment, such as inappropriate scouring agents and pads, must not be used
    • Different types of cleansers which have been mixed together must also not be used
• CLEANING SANITARY FITTINGS 
  • The directions for use of the cleanser manufacturer must be observed without fail. General points to note:  
    • Only clean the fitting as much as is necessary
    • The amount of cleanser and the exposure time must be adapted to the facility’s specific requirements and the effects of the cleanser must not be allowed to act for longer than necessary
    • The formation of scale should be prevented through regular cleaning
    • If necessary, existing scale deposits should be removed by applying the product directly
    • When applying a spray cleanser, the cleanser must never be applied directly to the fitting, but only to a cloth with which the fitting is then cleaned, as the spray may penetrate into small openings and gaps in the fitting and cause damage
    • After cleaning, the fitting must be thoroughly rinsed with clear water in order to remove all remaining residue of the product
• IMPORTANT NOTES: Surfaces which are already damaged may suffer additionally when exposed to a cleanser. Body care agents, such as liquid soap, shampoo and shower gel, can also cause damage. It is therefore important to ensure that the surface is rinsed with clear water after use to remove any residues
• BATHROOM FURNITURE
  • Always use a soft, damp cloth or leather to clean your bathroom furniture. Take care to wipe dry all parts following use or cleaning. A little ethanol-based cleanser or mild washing-up liquid should be added to lukewarm water to remove stubborn stains. The parts must be rubbed until dry with a soft, lint-free cloth after cleaning. Never use cleaning agents that contain acetic or citric acid, alcohol-based cleaning agents (e.g.) scouring powder, solvent-based cleaners or other chemicals
• MIRRORS / MIRROR CABINETS 
  • Mirror surfaces should only be cleaned with a damp chamois leather
  • Do not use commercial glass-cleaning agents
  • The mirror edges should be wiped dry only
  • Open bottles or containers of WC or pipe cleaner, nail varnish remover or similar must not be kept near the mirror
• LIGHTS
  • The following instructions must be observed without fail in order to preserve the beauty of your lights
  • Dirt and scale deposits can be removed with a soft cloth, water and a skin-friendly cleanser, preferably washing-up liquid
  • Never use any cleaning agents or disinfectants containing alcohol or acid. Scouring and abrasive agents must also be avoided
• WASHBASINS 
  • Cast mineral 
    • Please observe the aforementioned cleaning instructions for routine cleaning
    • For stubborn stains we recommend the KEUCO “Cast Mineral Cleaning and Care Product”. This cleanser is included with each KEUCO cast mineral washbasin and is also available through the KEUCO spare part shop on the Internet (www.keuco.com)
    • In order to preserve the high quality and shining finish, the cast mineral washbasin should be polished one to two times every year with a fine polishing agent (e.g. car polish)
  • Ceramic 
    • KEUCO ceramic washbasins are finished using the special surface sealant, CLEANPLUS. This makes care and cleaning even quicker and easier. CLEANPLUS makes the ceramic surface especially smooth. Dirt and deposits cannot take hold and are washed away by water, which pearls into large droplets. This also considerably reduces limescale deposits. Since most residues are rinsed away with the water, only warm water and a mild cleanser are necessary to clean the washbasin
    • Only use soft, non-abrasive sponges or cloths, and only mild vinegar-based or general cleansers. Recommended are all cleansers with a neutral pH level such as neutral cleansers
    • Do not use any aggressive and abrasive cleansers such as e.g. scouring cream, scouring powder, drain cleanser, fittings cleanser, steel or pot cleansers, or steel wool. These can impair CLEANPLUS characteristics and scratch the glaze
    • CLEANPLUS is resistant to the acids and lyes which occur in the household. The material is also fully heat resistant
    • The lasting effects of CLEANPLUS under conditions where the care instructions are complied with were tested and confirmed by the Forschungsinstitut für Glas und Keramik (FGK) (Research Institute for Glass and Ceramics)
    •  Since less cleanser is necessary for cleaning, CLEANPLUS has lasting benefits for the environment
  • Glass
    • Cleaning the surface is very easy. This is done with warm water, a soft cloth or sponge, and common glass or vinegar cleansers. Here only cleansers without abrasive ingredients may be used
  • Varicor
    • Your Varicor® washbasin from KEUCO has a silky-matt and warm surface. The easy-to-care-for material satisfies the highest demands on durability and hygiene
    • If you abide by the following instructions for cleaning and care you can retain these characteristics without much effort
    • To retain the uniform surface appearance, during the initial months we recommend you use a mild scouring cream once or twice a month to care for it. Apply the cream cleanser to the entire surface in a circular motion using a moist cloth. Then rinse the surface with clear water, and dry it with a soft cloth
    • Use warm water, a mild cleanser and a soft cloth to clean the washbasin on a daily basis. If some residues cannot be removed, use a mild scouring cream as described above. Then rinse the surface with clear water, and dry it with a soft cloth
    • Varicor® is resistant to the acids and lyes which occur in the household. The material is also fully heat resistant.

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

•  Kudos provide a lifetime guarantee on all products
• To take advantage of the Kudos Lifetime Guarantee, you must have registered your product within 28 days of purchase/installation. To register your product visit here: Register Kudos Product

Terms and Conditions

1. (Clause 1) Subject to the terms contained in this Lifetime Guarantee, KUDOS Shower Products Ltd (“ KUDOS”) warrant that the products it supplies will be free from any material defects or manufacturing faults for life (“the Guarantee”). In order for the Guarantee to be valid, the purchaser must register the purchase of the product within 28 days of purchase by either completing the lifetime guarantee card provided with the product or by completing the guarantee registration online at www.kudosshowers.co.uk
2. (Clause 1.2 )The Guarantee excludes any wheel bearing products, seals or gaskets. In relation to such products, subject to the terms of this Lifetime Guarantee, KUDOS warrants that the products will be free from material defects or manufacturing faults as follows:
   • wheel bearing products for a period of 4 years; and
   • seals and gaskets for a period of 2 years.
3. (Clause 1.3) Glass – Kudos makes every effort to ensure that your product reaches you in perfect condition. However, please be advised that all toughened glass panels are not covered by our guarantee once installation/assembly has commenced.
4. (Clause 2.1) The warranties contained at clause 1 of this Lifetime Guarantee are subject to all users of the product following the user instructions supplied with the product and fair wear and tear and do not apply to faults that arise as a result of:
   • wear and tear caused by excessive or abnormal use;
   • damage or faults caused in connection with the build-up of dirt, mould, mildew, lime-scale or similar;
   • abnormal or inappropriate cleaning
   • accidental damage, damage caused by negligence or wilful damage
   • any alteration or repair by you or by a third party
   • any specification or modification provided by you
5. (Clause 2.2) The Guarantee only applies to products supplied in the UK and Ireland and used solely for domestic purposes
6. (Clause 2.3) The Guarantee is personal to the purchaser and is not transferrable
7. (Clause 2.4) The Guarantee only applies to products originally installed and does not cover previously installed products, such as (but not limited to) purchases of showroom display products
8. (Clause 2.5) It is the purchaser’s responsibility to inspect the products on purchase and/or delivery to identify any damage or faults. The Guarantee excludes products that are installed that are damaged or faulty and such damage or fault is obvious, or should have been reasonably obvious, at the time of purchase or delivery (as appropriate).
9. (Clause 3.1) If you have a claim under the Guarantee, you must contact KUDOS’ Technical Services Department on 01539 564040 within 21 days of the fault occurring and register the fault. If you fail to notify KUDOS in accordance with this clause 3.1, the Guarantee will terminate
10. (Clause 3.2) If a product is considered faulty under the terms of the guarantee, KUDOS will either refund the purchase price, replace the affected part(s) with the same or a substantially similar product, or repair the product (at its sole discretion) and this will be the purchaser’s sole remedy
11. (Clause 3.3) KUDOS reserve the right to charge for its engineer’s time and replacement parts if a claim under the Guarantee is made and is found not to be valid
12. (Clause 3.4) No claim will be accepted if a product is installed with a fault that would have been clearly visible before installation
13. (Clause 4.1) KUDOS expressly excludes any liability for any special, indirect or consequential losses or damage. The remedies contained at clause 3.2 will be the purchaser’s sole remedy under the Guarantee
14. (Clause 4.2) Nothing in clause 4.1 above excludes KUDOS’ liability in relation to any matter that cannot be excluded by law
15. (Clause 4.3) KUDOS will have no liability to the purchaser if you fail to register any fault in accordance with clause 3.1 of this Lifetime Guarantee
16. (Clause 4.4) The Guarantee does not affect your statutory rights

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• You can register your product guarantee on the Merlyn website - Register Merlyn Product Guarantee

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• All Mira Showers products must be registered to receive the guarantee and support - Register Mira Shower Product

Guarantee Lengths

Terms and Conditions

This guarantee is in addition to your statutory rights and is subject to the following conditions:

• The guarantee applies solely to the original installation under normal use and to the original purchaser only. The product must be installed and maintained in accordance with the instructions given in this guide
• Servicing must only be undertaken by us or our appointed representative. Note: If a service visit is required the product must be fully installed and connected to services
• Repair under this guarantee does not extend the original expiry date. The guarantee on any replacement parts or product ends at the original expiry date
• For shower fittings or consumable items we reserve the right to supply replacement parts only. 

The guarantee does not cover:

• Call out charges for non-product faults (such as damage or performance issues arising from incorrect installation, improper use, inappropriate cleaning, lack of maintenance, build-up of limescale, frost damage, chemical attack, corrosion, system debris or blocked filters) or where no fault has been found with the product
• Water or electrical supply, waste and isolation issues
• Compensation for loss of use of the product or consequential loss or indirect loss of any kind
• Damage or defects caused if the product is repaired or modified by persons not authorised by us or our appointed representative
• Routine maintenance or replacement parts to comply with the requirements of the TMV2 or TMV3 healthcare schemes
• Accidental or wilful damage
• Products purchased ex-showroom display.

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Origins Living offer a free 5 or 10 year guarantee from date of purchase, covering all manufacturing defaults. It does not cover damage during fitting or misuse, and is also non-transferable. Their policy is one of continual improvement and they reserve the right to amend designs, specificaions without prior notice. Colours are also as accurate as colour processes allow. Measurements are subject to a manufacturing tolerance.

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Guarantee Lengths

Subject to the conditions and exclusions set out below Karndean Design flooring (hereinafter referred to as “The Company”) guarantees that the products listed will not wear out and will be free from any manufacturing defects from the original date of purchase for the periods and in the applications as set out in the table below:

Definitions

• "Wear Out" is defined as the removal of pattern and solid colour from the product, caused by the removal of the protective wear layer
• "Residential" installation is defined as a private domestic residence* *(As defined in BS EN ISO 10874:2012+A1:2020)
• "Commercial” installations are areas for public and commercial use* *(As defined in BS EN ISO 10874:2012+A1:2020)
• “Light industrial” installations refer to areas considered for light industrial use* *(As defined in BS EN ISO 10874:2012+A1:2020)

Terms and Conditions

The warranty is conditional on the following having been met:

• The product has been installed according to The Company’s installation instructions and BS 8203: 2017 code of practice, current at the time of installation, using the correct materials
• The subfloor has been constructed in accordance with the relevant building standards, current at the time of installation, and the correct adhesives have been used
• The product used has been correctly specified for the use of room (ref EN ISO 10874)
• The floor has been maintained in accordance with the Company's cleaning and maintenance instructions as supplied for their Karndean branded products
• Suitable barrier matting has been provided to all external entrances to prevent the ingress of abrasive materials including grit. Protection (e.g.  felt pads or castor cups) has been fixed to the feet of the furniture to prevent damage. The product has been subjected to normal wear and tear
• For products with a click mechanism, the minimum recommended expansion gap must have been allowed around all fixed items including walls and pipework. These floors must also be fully floated i.e. no items/fixtures/fittings should be permanently fixed either to or through the flooring

Exclusions

• Defects caused by incorrect or sub-standard installation, modifications, alterations or repairs
• Any willful or accidental damage (fire, flood, impacts, objects being dropped, dragged across the floor, etc.)
• Any immediately obvious manufacturing defects which have not been notified to The Company within 6 months of installation
• Damage to products because of poor maintenance, as well as any reduction in surface gloss and  texture due to normal wear and tear
• Defects caused by poor or incorrect subfloor preparation, including where the residual moisture in the subfloor exceeds that permitted by BS8203
• Damage caused by stains, excessive heat, cuts, scratches/scuffs, and/or other misuse
• Damage caused by localized ‘hot-spots/thermal blocks’ when underfloor heating has been installed. Examples include damage caused by rubber-backed rugs or other items which do not allow heat to circulate freely
• Damage caused by indentation and abrasion: e.g. unprotected castor wheels, furniture legs, high and spiked heels
• Damage or fading caused by external factors, including but not limited to exposure to the sun, mats, rugs, excessive temperature, water (including water leakage and subfloor water) heat and hydrostatic pressure
• For products with a click mechanism, damage to the click mechanism or associated damage

Important Information

• This warranty does not guarantee the product to be fit for a particular purpose or use. It is the responsibility of the user or user’s agent to ensure that it is suitable for intended use. 
• Samples supplied prior to the installation of the floor may be from a different batch. 
• Shading, colouration and texture may differ from the final material installed

Claims

• All claims must be submitted to The Company in writing as soon as they become apparent
• The Company will require information regarding the claim, including a copy of the invoice, product detail, installation/subfloor information, photographs and a report of the defect. The Company will require samples of the product but under no circumstances should these be removed from the installation without prior agreement from the Company
• Once the claim is raised, The Company may choose to inspect the installation. If the product is found to be faulty The Company will require samples of the affected product. The Company will then replace any defective material at no charge with the same or similar product (subject to availability)
• The Company may reimburse a proportion of labour costs to uplift and re-install. All costs must be agreed with The Company before work commences. The cost of labour to rectify any agreed product fault will be limited depending upon the time elapsed since installation
• If it is found to be necessary to replace a product which is no longer available, The Company reserves the right to replace it with a product of equal value and specification
• Warranty periods apply from the first date of purchase of the product.  In the event of a successful claim, the balance of the original warranty will apply
• The Company shall not accept or be liable for any direct, indirect, special or consequential loss, expense cost, claim damages (including liquidated damages) arising from negligence or misuse or use other than for the intended purpose
• The Company will only accept claims against the warranty when the product has been purchased either directly through the Company or through one of its trade partners, please see the Company website for details.  

This warranty is a voluntary manufacturer’s warranty and provides rights in addition to, and does not affect, your statutory rights. In the event of dispute, English law applies.

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Guarantee Lengths

• Stainless Steel Radiators- 25 Years Lifetime Guarantee
• Chrome and Painted Finishes - 10 Year Guarantee
• Radiator Valves - 2 Years
• Accessories - 2 Years
• Electric Options - 2 Year Guarantee

We also advise you to read the Radox Radiators Terms and Conditions found here: Radox Terms and Conditions

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• Whilst every RAK Ceramics product is manufactured to the highest standards, RAK Ceramics offers the following limited warranty as additional support to our customers. 
• RAK Ceramics Branded Products are covered by the following warranty period:

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Guarantee Lengths

Radiators, Accessories and Valves Terms and Conditions

• The guarantee commences from the date of purchase and is only available to the original purchasing customer
• Proof of purchase must be retained showing date and place of purchase. The benefit of the guarantee cannot be transferred to a third party. Please keep your proof of purchase safe along with this guarantee terms & conditions information
• The guarantee only applies to products purchased and installed in the United Kingdom
• The guarantee covers the product against defects in materials or manufacture only and does not apply to normal wear and tear
• The guarantee is subject to correct installation to current British standards / water. treatments and use
• The customer must inspect the product for obvious defects prior to installation
• If goods have been fitted this is deemed as acceptance of their quality
• A claim will not be accepted if an obvious defect is found after installation
• This guarantee covers normal domestic use only. 8. Steel radiators or those with steel components should not be installed on a domestic hot water circuit
• Artificially softened water should not be used to fill radiators
• The buyer and/or installer is responsible for ensuring the suitability, conformity and interoperability of the goods or indicative system design suggestions provided by Redroom by Barwick, with your heating system and your design requirements. It is important that to undertake such verification with an appropriately qualified expert third party
• This guarantee does not apply to any faults caused by wilful damage, neglect, misuse (including inappropriate cleaning*), failure to follow recommended instructions, use in abnormal conditions, accidental breakage and other events outside of the manufacturer’s control. *See cleaning instructions below. 
• The guarantee does not cover any product that has been modified, altered, transformed or relocated in any way.
• If the product is defective in materials or manufacture the original customer must contact the place of purchase within 30 days of the fault occurring. Redroom by Barwick reserve the right to inspect the product before removal or repair. If necessary they must be provided with those facilities they reasonably require to carry out a proper inspection
• lf the fault is not resolved, the product should be returned and at Redroom by Barwick's discretion they will either refund the purchase price, or send new goods to you as a replacement. This shall constitute our sole obligation under this guarantee
• As Redroom by Barwick's policy is one of continuous improvement, product changes may give rise to alternative products. Where an identical product is no longer available, they will supply the nearest equivalent from our current range
• If a claim is made under the guarantee and the defect is not due to faulty materials or manufacture, Redroom by Barwick reserve the right to charge the customer for time spent by an engineer at the current hourly rate and for any replacement parts
• Please note that the liability of this guarantee is limited to the product itself and no claim for consequential losses will be accepted
• The guarantee does not cover ex-display units
• The guarantee does not affect your statutory rights

Underfloor Heating Cables/Mat Systems and Heating Thermostats Terms and Conditions

• The guarantee commences from the date of purchase and is only available to the original purchasing customer
• Proof of purchase must be retained showing date and place of purchase. The benefit of the guarantee cannot be transferred to a third party. Please keep your proof of purchase safe along with this guarantee terms & conditions information
• The guarantee only applies to products purchased and installed in the United Kingdom
• The guarantee covers the product against defects in materials or manufacture only and does not apply to normal wear and tear
• The guarantee is subject to correct installation
• This guarantee covers normal domestic use only
• This guarantee does not apply to any faults caused by wilful damage, neglect, misuse, failure to follow recommended instructions, use in abnormal conditions, accidental breakage and other events outside of the manufacturer’s control
• All mats/cables should be tested using a continuity tester for continuity & resistance when removed from their packaging.  This would highlight all possible manufacturing faults.   Once the mat/cable has been installed it is recommended carrying out a further test to ensure the system has not been compromised during installation process.  If the mat/cable does not give an accurate result it should be returned to the point of purchase for replacement.  All expected test results are listed in the installation guide
• If there is a suspected fault on a thermostat, a call from a technician should be arranged through your point of purchase to diagnose and resolve the issue before the unit is returned.
• The guarantee does not cover any product that has been modified, altered, transformed or relocated in any way
• If the product is defective in materials or manufacture the original customer must contact the place of purchase within 30 days of the fault occurring. Redroom by Barwick reserve the right to inspect the product before removal or repair. If necessary they must be provided with those facilities they reasonably require to carry out a proper inspection
•  lf the fault is not resolved, the product should be returned and at their discretion Redroom by Barwick will either refund the purchase price, or send new goods to you as a replacement. This shall constitute Redroom by Barwick's sole obligation under this guarantee
• As Redroom by Barwick's policy is one of continuous improvement, product changes may give rise to alternative products. Where an identical product is no longer available, they will supply the nearest equivalent from our current range
• If a claim is made under the guarantee and the defect is not due to faulty materials or manufacture, Redroom by Barwick reserve the right to charge the customer for time spent by an engineer at the current hourly rate and for any replacement parts
• Please note that the liability of this guarantee is limited to the product itself and no claim for consequential losses will be accepted
• The guarantee does not cover ex-display units
• The guarantee does not affect your statutory rights

Cleaning Instructions

• Clean with soapy water
• Do not use abrasive products or any bleach based cleaner

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• The Riobel product you have purchased carries a Limited Lifetime Warranty on the Chrome, Black, Stainless Steel and Brushed Gold finishes, all working parts and is guaranteed from the initial purchase date against all manufacturing defects
• All plastic components are guaranteed for two years.
• The warranty offered on Riobel products will be honoured only if the installation is performed by a certified plumber
• The warranty does not cover:
  • Access charges
  • Installation or removal charges
  • Normal wear of the components
  • Units that have not been installed according to the manufacturer’s instructions and in accordance with the rules, codes  and laws currently governing plumbing installation
  • All problems resulting from improper care or use of inappropriate cleaning products. Do not use acid detergents, abrasive sponges, metallic pads, alcohol-based detergents, disinfectants or other solvents
  • Damages caused by hard water, lime deposits or sediments
• In case of any problems, the defective parts must be returned correctly packaged with the original proof of purchase to your original retailer.
• Only Riobel can authorise the replacement of a defective product with an identical or similar product, should the original become unavailable. 
• This warranty is applicable to the original buyer as long as he/she owns the property, with proof of purchase and it is not transferable.
• This warranty does not cover any labour costs and/or any damages caused during the installation, the repair or the replacement, or accidental or collateral damages, or the freight charges. 
• Riobel does not guarantee its products for monetary value, or offer specific warranties for a specific use, or any explicit, implicit, statutory or tacit warranties other than those described above. 
• In addition to the conditions mentioned above, the warranty period related to any product installed within the context of a commercial application is two (2) years from the original date of purchase by the owner/user, from an authorised retailer. 
• Technical information is subject to change without notice

Maintenance and Cleaning

• To preserve the look of your product, it should be cleaned with a mild soap, rinsed with clear water and dried with a soft cloth
• Important: Do not use abrasive, irritant or corrosive products (such as detergents or other products containing ammonia)
• Always rinse and/or clean the tap after having sprayed cleaning products onto other surrounding surfaces (i.e.: mirror, ceramic tile, etc.) 
• The mist of these cleaning products may damage the finish of your tap
• To remove mineral deposits and stains caused by water evaporation, clean the parts with a ½ hot water–½ vinegar solution, or leave them to soak in this solution
• Protect their finish with non-abrasive wax (which does not contain polishing paste). This warranty does not affect your legal rights. 

To make a claim under the Limited Lifetime Warranty contact the Riobel customer services team on +44 (0) 1952 221 100 or email customerservices@riobel.design

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• Roman Ltd. guarantees all Shower Enclosures, Bath Screens and Roman Solid Surface Trays against faulty materials or manufacture for LIFE, provided they have been installed, used and maintained in accordance with our instructions. 
• All Roman product guarantees must be completed and returned within 60 days of purchase to validate the relevant guarantee. Failure to meet this deadline will result in a statutory 1 year guarantee on all products. 
  • Register Roman Product Guarantee Here
• Should a claim arise, Roman Ltd. Customer Relations will investigate the issue. As part of this investigation we request that the following conditions be satisfied:
  • Proof of purchase at the time of the claim
  • All guarantee forms supplied with installation instructions must be completed and returned to Roman within 60 days to validate the lifetime guarantee otherwise only a statutory 12 month guarantee will apply
  • The guarantee applies to the original purchaser only and is non transferable. 
  • The product has been fitted/installed in accordance with Roman Ltd. f ixing instructions, local bylaws and general good plumbing practice
  • The product has been maintained and cared for in accordance with our instructions (including regular and appropriate cleaning)
• If in our opinion the product has been modified, misused, neglected, wilfully or accidentally damaged, we can accept no responsibility for failure
• Roman Ltd. or its representatives must be given the opportunity to inspect the product in the installed condition. Callouts may be chargeable depending upon circumstances
• Should any products included in the Lifetime guarantee be used for Commercial use i.e. leisure clubs, schools, hospitals, student accommodation, hotels or residential homes, only a 5 year guarantee will be applicable
•  If in our opinion the product fails due to faulty materials or manufacture and that the conditions above have been met, Roman Ltd. will arrange for a specialist Roman Technical Sales Representative to repair or replace that item at our option
• Roman Ltd. believes in continuous improvement. If in our opinion the product has failed under the terms of the Guarantee and a replacement is offered but identical goods are no longer available, Roman Ltd. will endeavour to replace it with our nearest equivalent product. For countries outside of the UK and Republic of Ireland, where a product has failed due to faulty materials or manufacture, a replacement product or product part will be offered only 
• Should Roman Ltd. carry out work as a result of a claim but subsequently it is revealed that the product has been abused or improperly installed, we reserve the right to charge the customer for the expense incurred
• The liability of Roman Ltd. is limited to the product supplied by Roman Ltd. and does not extend to consequential loss or damage arising from the defective product
• This Guarantee, which is effective for products purchased after February 1st 2006, states our entire liability and is offered to customers acquiring our products as consumers, not in the course of trade or business
• Ex displays or products reinstalled from their original position are not covered under this guarantee
• Non glass or metallic parts (e.g. seals) are subject to normal wear and tear through usage and are therefore covered on all products for 1 year from installation
• Roman products not included in the Lifetime Guarantee are Roman Acrylic Trays which are covered for 1 year
• Roman Ultra Care pre-coat is not covered by this guarantee and it must be maintained by applying Ultra Care from a bottle on an ongoing basis
• Commercial projects with specific guarantee requirements can be subject to negotiation and agreement on a project by project basis
• Any such agreements must be confirmed in writing prior to product supply or commencement in project works
• This guarantee does not affect your statutory rights
• This guarantee is wholly applicable in the U.K. and Republic of Ireland – export conditions as indicated

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Guarantee Lengths

Guarantee Terms and Conditions

Shower Valves and Accessories

• Roper Rhodes shower cartridges are guaranteed for 10 years against defects in manufacture
• Shower accessories are covered by a 5 year guarantee against defects in manufacture
• Guarantee must be validated with original proof of purchase. 
• The guarantee is valid to original purchaser only and is not transferable. 
• Product guarantee does not cover damage or defects caused by:
  • Incorrect installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • Post works installation when adequate provision has not been made to access and isolate supply connections to the product
  • Damage to property as a result of product not being suitably commissioned and tested
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions and local water bylaws
• Guarantee does not cover performance affected by limescale build up, refer to maintenance and aftercare in instructions
• The guarantee is invalidated should the valve be damaged by water borne debris
• In the unlikely event that this product should fail during the guarantee period Roper Rhodes will either replace the faulty part or the complete unit as appropriate
• Replacement cartridges required outside of the guarantee period are available to purchase by contacting the Roper Rhodes Customer Service team
• Failure to follow the terms outlined above will invalidate this guarantee

Taps

• Roper Rhodes tap cartridges are guaranteed for 10 years against defects in manufacture
• Shower mixer hoses and handsets are covered by a 2 year guarantee against defects in manufacture
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser only and is not transferable
• Product guarantee does not cover damage or defects caused by
  • Incorrect installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • Post works installation when adequate provision has not been made to access and isolate supply connections to the product
  • Damage to property as a result of product not being suitably commissioned and tested
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions and local water bylaws
• Guarantee does not cover performance affected by limescale build up, refer to maintenance and aftercare in instructions
• The guarantee is invalidated should the cartridge be damaged by water borne debris
• In the unlikely event that this product should fail during the guarantee period Roper Rhodes will either replace the faulty part or the complete unit as appropriate
• Replacement cartridges required outside of the guarantee period are available to purchase by contacting the Roper Rhodes Customer Service team
• Failure to follow the terms outlined above will invalidate this guarantee

Freestanding and Wall Mounted Accessories

• Free standing and wall mounted accessories are guaranteed for 5 years against defects in manufacture
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser and is not transferable
• Product guarantee does not cover damage or defects caused by:
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • General wear and tear
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions
• In the unlikely event that this product should fail during the guarantee period Roper Rhodes will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee

Fitted Furniture

• Roper Rhodes fitted furniture is guaranteed for 10 years against defects in manufacture
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser only and is not transferable
• Product guarantee does not cover damage or defects caused by:
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • General wear and tear
  • Product that has been modified or altered in any way
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions
• In the unlikely event that this product should fail during the guarantee period Roper Rhodes will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee

Furniture

• Roper Rhodes furniture is guaranteed for 10 years against defects in manufacture
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser only and is not transferable
• Product guarantee does not cover damage or defects caused by
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • General wear and tear
  • Product that has been modified or altered in any way
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions
• In the unlikely event that this product should fail during the guarantee period Roper Rhodes will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee

Bath Panels

• Roper Rhodes bath panels are guaranteed for 5 years against defects in manufacture
• Roper Rhodes Isocore bath panels have a lifetime guarantee against defects in manufacture
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser only and is not transferable
• Product guarantee does not cover damage or defects caused by:
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • General wear and tear
  • Product that has been modified or altered in any way
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions
• In the unlikely event that this product should fail during the guarantee period Roper Rhodes will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee

Cabinets

• Roper Rhodes mirrored doors and carcasses are guaranteed for 10 years against defects in manufacture
• All electrical components are guaranteed for 2 years against defects in manufacture
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser only and is not transferable
• Product guarantee does not cover damage or defects caused by:
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • General wear and tear
  • Product that has been modified or altered in any way
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions
• In the unlikely event that this product should fail during the guarantee period Roper Rhodes will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee

Mirrors

• Roper Rhodes mirrors are guaranteed for 10 years against defects in manufacture
• All electrical components are guaranteed for 2 years against defects in manufacture
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser only and is not transferable
• Product guarantee does not cover damage or defects caused by:
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • General wear and tear
  • Product that has been modified or altered in any way
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions
• In the unlikely event that this product should fail during the guarantee period Roper Rhodes will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee

Toilet Seats

• Roper Rhodes toilet seats are guaranteed against defects in manufacture
• The guarantee period is as follows: 
  • Thermoset Plastic Toilet Seats - 10 Years
  • MDF Toilet Seats - 10 Years
  • Solid Timber Toilet Seats - 2 Years
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser only and is not transferable
• Product guarantee does not cover damage or defects caused by:
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • General wear and tear
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions
• In the unlikely event that this product should fail during the guarantee period Roper Rhodes will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee

Sanitaryware

• Roper Rhodes sanitaryware is guaranteed for 20 years against defects in manufacture
• Cistern fittings are guaranteed for 5 years against defects in manufacture
• The guarantee must be validated with original proof of purchase
• The guarantee is valid to the original purchaser only and is not transferable
• The product guarantee does not cover damage or defects caused by:
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to any surface finish caused by inappropriate cleaning products
  • Post works installation when adequate provision has not been made to access and isolate supply connections to the product
  • Damage to property as a result of product not being suitably commissioned and tested
  • General wear and tear
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions, good plumbing practice and local water byelaws
• The guarantee is invalidated should the cistern fittings be damaged by water borne debris
• In the unlikely event that this product should fail during the guarantee period Roper Rhodes will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee.

Wall Hung Frames and Concealed Cisterns

• Roper Rhodes wall hung frames and concealed cisterns are guaranteed for 5 years against defects in manufacture
• The metal frame component of wall hung frames is guaranteed for 10 years against defects in manufacture
• The guarantee must be validated with original proof of purchase
• The guarantee is valid to the original purchaser only and is not transferable
• The product guarantee does not cover damage or defects caused by
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to any surface finish caused by inappropriate cleaning products
  • Post works installation when adequate provision has not been made to access and isolate supply connections to the product
  • Damage to property as a result of product not being suitably commissioned and tested
  • General wear and tear
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions, good plumbing practice and local water byelaws
• The guarantee is invalidated should the cistern fittings be damaged by water borne debris
• In the unlikely event that this product should fail during the guarantee period Roper Rhodes will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee

Roper Rhodes Shower Seats Guarantee

• Roper Rhodes shower seats are covered by a 5 year guarantee against defects in manufacture
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser only and is not transferable
• Product guarantee does not cover damage or defects caused by
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • General wear and tear
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions
• In the unlikely event that this product should fail during the guarantee period we will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee.

The length of warranties and guarantees provided for any Sanctuary Bathrooms product is detailed on the relevant product pages, and is provided on a product by product basis. All guarantees are provided with the following terms and conditions, and exceptions:

• The product guarantee does not cover damage or defects caused by:
  • Incorrect / poor installation
  • Accidental misuse or wilful abuse
  • Non consumer use
  • Failure to install or use the product in accordance with instructions
  • Failure to install following good plumbing practice or legislation/local Bywater laws
  • Moving parts, which are likely to perish or wear over time under normal usage (such as rubber seals, valves, cartridges valves)
  • Poor service / maintenance practice
  • Damage caused by inappropriate cleaning products
  • Damage to property as a result of product not being suitably commissioned and tested
  • General wear and tear
  • Failure due to installation conditions such as the presence of hard/aggressive water supplies, water borne debris
  • Use of product for any purpose other than intended
  • Any modification from original form
  • Damage to any surface or finish due to standing water or inadequate room ventilation

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• Sensio pride themselves on offering the highest quality products, using only the best components and materials to guarantee long-life performance, superior light output and enhanced durability
• To reflect the high quality of their product portfolio, every Sensio LED Lighting product (in which the LED's are integrated within the fitting) comes complete with a 5 Year*, No Quibble, Free Replacement Guarantee - *Interchangeable LED lamps, whether supplied within ceiling luminaires or individually have a Guarantee period of 12 months. LED products (in which the LED's are integrated within the fitting) within the Bathroom Lighting range carry a guarantee of 2 years

Terms and Conditions

• This guarantee commences from the date on which the end user purchased the Sensio Product
• During the first 12 months any issues will be resolved by the supplying retailer / distributor
• After the first 12 Months, any issues should be directed to info@sensio.co.uk - a proof of purchase or batch number from the product may be required in order to verify the age of the product
• The product has been installed by a qualified electrician, where appropriate
• The product has not been altered, modified or tampered with in any way
• All components used with the product are correct (e.g. the LED driver used is of the correct voltage and adequate wattage to run the connected product(s). 
• Misuse of the product voids any warranty
• Without a proof of purchase, or batch number, Sensio reserve the right to decline any warranty claim
• If the defective product is no longer a current stocked product line, an alternative product of a similar design and specification will be supplied
• Sensio will not be responsible for any consequential loss (e.g. cost of fitters, electricians etc) to remove or refit products, or for any other associated works
• Sensio reserve the right to collect and inspect any defective product for quality control purposes. In the event that such an item is deemed not to be faulty, it will be returned at customers cost and any free replacements previously issued become payable
• Any replacement product supplied will be guaranteed for the remaining unexpired period of the original 5 years from original date of purchase (2 years for bathroom lighting products)
• The 5 year Guarantee is effective on purchases made from the 1st January 2015 onwards only (2 year Guarantee for Bathroom products).

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• These Terms and Conditions apply to UK only
• Sommer Shower Enclosures, Screens and Walk-In Panels come provided with a Lifetime Guarantee
• The guarantee is only available to the original purchasing customer. Proof of purchase must be retained showing date and place of purchase. The benefit of the guarantee cannot be transferred to a third party. Please keep your proof of purchase safe along with this guarantee terms & conditions information
• The guarantee only applies to products purchased and installed in the United Kingdom
• The lifetime guarantee covers the product against defects in materials or manufacture only and does not apply to normal wear and tear
• The guarantee does not cover plastic seals, strips or runner wheels past the period of 1 year from date of purchase
• The customer must inspect the product for obvious defects prior to installation. A claim will not be accepted if an obvious defect is found after installation
• This guarantee covers normal domestic use only
• This guarantee does not apply to any faults caused by wilful damage, neglect, misuse (including inappropriate cleaning*). Failure to follow recommended instructions, use in abnormal conditions, accidental breakage and other events outside of the manufacturer’s control. *See cleaning instructions below
• Due to the nature of toughened safety glass, should a glass smash occur, under any circumstances, either during or after installation, this occurrence will not be treated as a defect and does not fall within the guarantee. All of Sommer Showers' glass is manufactured to EN 12150 by certificated suppliers
• The guarantee does not cover any product that has been modified, altered, transformed or relocated in any way
• The guarantee will be valid only if installation, care and maintenance instructions have been adhered to
• If the product is defective in materials or manufacture the original customer must contact the place of purchase within 30 days of the fault occurring. Sommer Showers reserve the right to inspect the product before removal or repair. If necessary we must be provided with those facilities we reasonably require to carry out a proper inspection
• lf the fault is not resolved the product should be returned and at Sommer Showers' discretion they will either refund the purchase price or send new goods to you as a replacement. This shall constitute Sommer Showers' sole obligation under this guarantee
• As Sommer Showers' policy is one of continuous improvement, product changes may give rise to alternative products. Where an identical product is no longer available, Sommer Showers will supply the nearest equivalent from their current range
• If a claim is made under the guarantee and the defect is not due to faulty materials or manufacture Sommer Showers reserve the right to charge the customer for time spent by an engineer at the current hourly rate and for any replacement parts
• Please note that the liability of this guarantee is limited to the product itself and no claim for consequential losses will be accepted
• The guarantee does not cover ex-display units
• The guarantee does not affect your statutory rights

Cleaning Instructions

• Do not allow lime scale to build up
• Clean the glass regularly with soapy water
• Do not use abrasive products on any surface
• Install your enclosure in a well ventilated area

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Guarantee Lengths

Guarantee Terms and Conditions

Shower Valves and Accessories

• Tavistock shower cartridges are guaranteed for 10 years against defects in manufacture
• Shower accessories are covered by a 5 year guarantee against defects in manufacture
• Guarantee must be validated with original proof of purchase. 
• The guarantee is valid to original purchaser only and is not transferable. 
• Product guarantee does not cover damage or defects caused by:
  • Incorrect installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • Post works installation when adequate provision has not been made to access and isolate supply connections to the product
  • Damage to property as a result of product not being suitably commissioned and tested
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions and local water bylaws
• Guarantee does not cover performance affected by limescale build up, refer to maintenance and aftercare in instructions
• The guarantee is invalidated should the valve be damaged by water borne debris
• In the unlikely event that this product should fail during the guarantee period Tavistock will either replace the faulty part or the complete unit as appropriate
• Replacement cartridges required outside of the guarantee period are available to purchase by contacting the Tavistock Customer Service team
• Failure to follow the terms outlined above will invalidate this guarantee

Taps

• Tavistock tap cartridges are guaranteed for 10 years against defects in manufacture
• Shower mixer hoses and handsets are covered by a 2 year guarantee against defects in manufacture
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser only and is not transferable
• Product guarantee does not cover damage or defects caused by
  • Incorrect installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • Post works installation when adequate provision has not been made to access and isolate supply connections to the product
  • Damage to property as a result of product not being suitably commissioned and tested
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions and local water bylaws
• Guarantee does not cover performance affected by limescale build up, refer to maintenance and aftercare in instructions
• The guarantee is invalidated should the cartridge be damaged by water borne debris
• In the unlikely event that this product should fail during the guarantee period Tavistock will either replace the faulty part or the complete unit as appropriate
• Replacement cartridges required outside of the guarantee period are available to purchase by contacting the Tavistock Customer Service team
• Failure to follow the terms outlined above will invalidate this guarantee

Furniture

• Tavistock furniture is guaranteed for 10 years against defects in manufacture
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser only and is not transferable
• Product guarantee does not cover damage or defects caused by
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • General wear and tear
  • Product that has been modified or altered in any way
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions
• In the unlikely event that this product should fail during the guarantee period Tavistock will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee

Bath Panels

• Tavistock bath panels are guaranteed for 5 years against defects in manufacture
• Tavistock Isocore bath panels have a lifetime guarantee against defects in manufacture
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser only and is not transferable
• Product guarantee does not cover damage or defects caused by:
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • General wear and tear
  • Product that has been modified or altered in any way
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions
• In the unlikely event that this product should fail during the guarantee period Tavistock will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee

Mirrors

• Tavistock mirrors are guaranteed for 10 years against defects in manufacture
• All electrical components are guaranteed for 2 years against defects in manufacture
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser only and is not transferable
• Product guarantee does not cover damage or defects caused by:
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • General wear and tear
  • Product that has been modified or altered in any way
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions
• In the unlikely event that this product should fail during the guarantee period Tavistock will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee

Cabinets

• Tavistock mirrored doors and carcasses are guaranteed for 10 years against defects in manufacture
• All electrical components are guaranteed for 2 years against defects in manufacture
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser only and is not transferablE
• Product guarantee does not cover damage or defects caused by:
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • General wear and tear
  • Product that has been modified or altered in any way
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions
• In the unlikely event that this product should fail during the guarantee period Tavistock will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee.

Toilet Seats

• Tavistock toilet seats are guaranteed against defects in manufacture
• The guarantee period is as follows: 
  • Thermoset Plastic Toilet Seats - 5 Years
  • MDF Toilet Seats - 5 Years
• Guarantee must be validated with original proof of purchase
• The guarantee is valid to original purchaser only and is not transferable
• Product guarantee does not cover damage or defects caused by:
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to surface finish caused by inappropriate cleaning products
  • General wear and tear
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions
• In the unlikely event that this product should fail during the guarantee period Tavistock will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee

Sanitaryware

• Tavistock sanitaryware is guaranteed for 20 years against defects in manufacture
• Cistern fittings are guaranteed for 5 years against defects in manufacture
• The guarantee must be validated with original proof of purchase
• The guarantee is valid to the original purchaser only and is not transferable
• The product guarantee does not cover damage or defects caused by:
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to any surface finish caused by inappropriate cleaning products
  • Post works installation when adequate provision has not been made to access and isolate supply connections to the product
  • Damage to property as a result of product not being suitably commissioned and tested
  • General wear and tear
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions, good plumbing practice and local water byelaws
• The guarantee is invalidated should the cistern fittings be damaged by water borne debris
• In the unlikely event that this product should fail during the guarantee period Tavistock will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee.

Wall Hung Frames and Concealed Cisterns

• Tavistock wall hung frames and concealed cisterns are guaranteed for 5 years against defects in manufacture
• The metal frame component of wall hung frames is guaranteed for 10 years against defects in manufacture
• The guarantee must be validated with original proof of purchase
• The guarantee is valid to the original purchaser only and is not transferable
• The product guarantee does not cover damage or defects caused by
  • Incorrect / poor installation
  • Poor service / maintenance practice
  • Damage to any surface finish caused by inappropriate cleaning products
  • Post works installation when adequate provision has not been made to access and isolate supply connections to the product
  • Damage to property as a result of product not being suitably commissioned and tested
  • General wear and tear
• The guarantee requires that this product be used in the manner for which it was intended and that it is installed & maintained in accordance with the fitting instructions, good plumbing practice and local water byelaws
• The guarantee is invalidated should the cistern fittings be damaged by water borne debris
• In the unlikely event that this product should fail during the guarantee period Tavistock will either replace the faulty part or the complete unit as appropriate
• Failure to follow the terms outlined above will invalidate this guarantee

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Terma grants the following warranty periods for products included in the catalogue:

• 8 years for steel radiator paint coating in all RAL and supplier's special colours
• 8 years for water tightness of steal and cast iron radiators assembled in the supplier's factory
• 3 years for chrome layer
• 4 years for the galvanic brass finish
• 2 years for the Metal Alive and Burnish finishes of cast-iron radiators
• 2 years for Heating Elements for radiators and electric components in electric heaters
• 2 years for Handrails including paint coating in all RAL and supplier's special colous, and also chrome layer on handrails
• 2 Years for radiator and heating element accessories

The warranty period is calculated from the moment the product is purchased by the end user, with extra conditions imposed on this, which can be read here along with all other terms, conditions and warranty information: https://en.termaheat.com/services/warranty-terms-conditions

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Guarantee Lengths

Guarantee Terms and Conditions

Please note these terms and conditions apply to the UK only:

• Please keep this safe with your proof of purchase
• The guarantee must be validated with original proof of purchase
• The guarantee is solely valid for the original purchaser and cannot be transferred.  Proof of purchase must be retained, showing date and place of purchase. The benefit of the guarantee cannot be transferred to a third party
• This guarantee covers normal domestic (home) use only
• The guarantee is only applicable to products purchased and installed in the UK
• The customer must inspect the product for obvious defects prior to installation. If goods have been fitted this is deemed as acceptance of their quality. A claim will not be accepted if an obvious defect is found after installation. 
• If the product is defective in materials or manufacture, the original customer must contact the place of purchase within 30 days of the fault occurring.  The White Space reserves the right to inspect the product before removal or repair.  If necessary, they must be provided with those facilities they reasonably require to carry out a proper inspection. 
• If a fault cannot be resolved, the product should be returned and at their discretion. The White Space will either refund the purchase price or send new goods to you as a replacement.  This shall constitute The White Space's sole obligation under this guarantee.  
• With a policy of continuous improvement, product changes may give rise to alternative products.  Where an identical product is no longer available, The White Space will supply the nearest equivalent from the range. 
•  If a claim is made under guarantee and the defect is not due to faulty materials or manufacture, they reserve the right to charge the customer for time spent by an engineer at the current hourly rate and for any replacement parts. 
• The liability of this guarantee is limited to the product itself and no claim for consequential losses will be accepted
• The guarantee does not cover ex-display products.
• This guarantee does not affect your statutory rights
• Errors & Omissions Excepted (E&OE)

Exclusions

• The product guarantee does not cover damage or defects caused by:
  • Incorrect / poor installation
  • Accidental misuse or wilful abuse
  • Non consumer use
  • Failure to install or use the product in accordance with instructions
  • Failure to install following good plumbing practice or legislation/local Bywater laws
  • Moving parts, which are likely to perish or wear over time under normal usage (such as rubber seals, valves, cartridges valves)
  • Poor service / maintenance practice
  • Damage caused by inappropriate cleaning products
  • Damage to property as a result of product not being suitably commissioned and tested
  • General wear and tear
  • Failure due to installation conditions such as the presence of hard/aggressive water supplies, water borne debris
  • Use of product for any purpose other than intended
  • Any modification from original form
  • Damage to any surface or finish due to standing water or inadequate room ventilation
• The original purchaser must first contact the place of purchase.  If the condition is deemed to be covered under warranty, they will contact us with a view to supplying any necessary replacement part.  
• Please contact sales@barwick.co.uk or visit www.barwick.co.uk for further information

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Guarantee Lengths

Guarantee Terms and Conditions

The terms of Tissino's guarantee are as follows:

• The guarantee only applies to products which:
  • are installed in accordance with the fitting instructions supplied, with the products for use in a bathroom with suitable ventilation or a suitable extractor fan; and
  • Where the product is a cistern or a tap, it is fitted in accordance with current local and national water regulations, and
  • Where the product is a Tissino solid surface product, it has been stored flat at normal room temperature prior to installation
• In the unlikely event that a product supplied by Tissino - to which this guarantee applies - fails within the guarantee period from the date of purchase, Tissino will supply the customer with a free replacement for the part of the product that has failed, if such failure arises in Tissino’s reasonable opinion from defects in manufacture or quality of materials and notice in writing giving details of the defects about which there is a complaint given to Tissino. 
• The replacement part supplied will be the nearest equivalent to the failed part available in Tissino’s range at the date the replacement is supplied
• Liability is limited to individual products and does not cover consequential loss or damage. The customer will be required to pay the cost of installation of the replacement part. Your statutory rights remain unaffected
• The provisions of this guarantee do not affect the customer’s statutory rights.
• The Tissino guarantee is limited to the original purchaser and cannot be transferred; this includes the purchasing of ex-display items.
• To obtain replacement parts in accordance with the provisions of this guarantee please contact the retailer who originally supplied the products.
• The guarantee only applies to products which are cared for and cleaned in accordance with Tissino care and maintenance instructions.

Product Areas

• Sanitaryware
  • It is the responsibility of the individual installer to ensure the products are fitted correctly and in line with the instructions provided. Failure to comply with the recommended fitting instructions will invalidate the guarantee
  • When installing Tissino wall-hung sanitaryware, please ensure the appropriate fixings are used or alternatively a suitable framework is constructed that will support the sanitaryware
  • Sanitaryware dimensions stated should be given a 2% tolerance
  • There is a lifetime guarantee on all sanitaryware products supplied by Tissino against manufacturing defects
• Toilet Seats and Flush Mechanisms
  • There is a 2-year guarantee on all toilet seats and cistern internal mechanisms and fill valves supplied by Tissino against manufacturing defects, and a 12 month guarantee on their respective working parts against manufacturing defects
• Bathroom Furniture
  • Although designed for bathroom use, bathroom furniture will deteriorate through excessive water spillage, splashing or condensation. Claims cannot be accepted if they regard the furniture to have had improper use, suffered from impact damage, or has been installed incorrectly, however this list is not exhaustive. 
  • It is advised that all bathrooms are well ventilated using a suitable extraction fan
  • Furniture must be wiped dry after contact with water
  • There is a 5-year guarantee on all Tissino bathroom furniture subject to their furniture care and maintenance guidelines.
  • When installing Tissino wall-hung furniture, please ensure the appropriate fixings are used or alternatively a suitable framework
• Cabinet Finishes and Veneered Furniture
  • Tissino cannot guarantee an exact colour match for cabinet finishes due to colour variations incurred as a result from print process. All cabinet finishes reproduced in this brochure should be used as a guide only.
  • When installing Tissino bathroom furniture into a new property or extension Tissino strongly advise the building is dry, well ventilated, and adequately heated.
  • In the production of Tissino bathroom furniture, great care is taken in the selection of material. However, due to the manufacturing process, it is not possible, nor do they feel desirable, to strive for total uniformity of shading and grain pattern. Tissino's aim is at all times to operate with controlled parameters which recognize that some variation is both acceptable and aesthetically pleasing
  • There is a 5-year guarantee on all Tissino bathroom furniture against manufacturing defects
• Electrical Products (including illuminated mirrors)
  • Please refer to their bathroom regulations for correct siting of electrical products in bathrooms. If in any doubt, please consult a qualified electrician for more details.
  • There is a 2-year guarantee on all electrical products supplied by Tissino against manufacturing defects
• Heated Towel Rails
  • All Tissino Heated Towel rails are guaranteed for 10 years against manufacturing defects
• Dual Fuel and Electric-Only Towel Rails
  • Please refer to Tissino's bathroom regulations for dual fuel products
  • If in any doubt, please consult a qualified electrician for more details
  • There is a 10-year guarantee on towel rails supplied by Tissino against manufacturing defects. The electrical controls and element carry a 2-year guarantee against manufacturing defects
• Baths
  • All baths are supplied undrilled
  • All baths are manufactured from high quality 5mm cell cast acrylic and are fully reinforced
  • There is a 10-year guarantee on all baths supplied by Tissino against manufacturing defects. Any defects must be reported prior to installation commencing
• Shower Screens
  • There is a 10-year guarantee on shower screens supplied by Tissino against manufacturing defects with the exception of seals and moving parts which carry a 12-month guarantee
• Shower Trays
  • There is a 10-year guarantee on all stone resin trays supplied by Tissino against manufacturing defects
  • It is the responsibility of the individual installer to ensure that these products are fitted correctly and in line with the instructions provided. Failure to comply with the recommended fitting instructions will invalidate the guarantee
  • There is a 12 month guarantee on shower tray wastes against manufacturing defects as these are working parts
• Concealed Cisterns
  • There is a 10-year guarantee on concealed cisterns supplied by Tissino against manufacturing defects, and a 2-year guarantee on concealed cistern internal mechanisms and fill valves
  • It is the responsibility of the individual installer to ensure that these products are fitted correctly and in line with the instructions provided. Failure to comply with the recommended fitting instructions will invalidate the guarantee
• Brassware and Accessories
  • All Tissino brassware, unless otherwise stated, carry a 10-year guarantee as standard which covers all manufacturing defects, with exception of shower hoses, "O" rings, diverters and cartridges which carry a 2- year guarantee
  • Tissino special finishes on brassware (all colours except chrome plate) carry a 2-year warranty against manufacturing defects, subject to the care and maintenance guideline being adhered to

Care and Maintenance

• Care should be taken in hard water areas to ensure the cartridge is regularly cleaned according to their instructions 
• To clean in hard water areas, use a limescale filter and clean with warm soapy water
• No harsh chemicals should be used to clean Tissino brassware products

General Terms and Conditions

• This guarantee is non-transferable. 
• Tissino reserve the right to change the colour, designs, and product specifications without prior notice. 
• Special orders for Tissino brassware products will be non-returnable
• No claim will be accepted when the goods have not been used for intended purpose, not fitted correctly, not maintained to seller's recommended standards or have been abused or misused.
• Exclusions of guarantee include: 
  • if the product defect is due to incorrect operation or incorrect handling; the product has not been installed, maintained and used in accordance with Tissino instructions
  • the water pressure is above the maximum permissible water pressure of 6 bar
  • minor deviations from the normal condition that have no influence on the serviceability of the product
  • incoming dirt, water hammers (warm), furrings, operating errors, damage due to aggressive environmental influence, chemicals, and cleansing agents
  • the product was purchased on auction sites
  • product defects caused by installation, transport, and trial run of bought product
  • damage attributed to normal wear or intentional damage
• Ownership of goods is retained until full payment is received

• Tissino are not liable in any way for consequential loss that may be sustained following failure of a Tissino product. Installation of a replacement product is not the responsibility of Tissino Ltd

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• All VADO products come with a 2 year guarantee as standard.  Within this guarantee period VADO will provide replacement parts and any labour needed to complete the product repair. (Labour via their engineer network is only available in the UK. Attendance by a VADO engineer or sub-contract engineer will be under their standard terms and conditions)
• This standard guarantee may be extended by registering your product to give up to a 15 year guarantee period. Register VADO product here 

Guarantee Lengths

• Once registered:

Guarantee Conditions

• VADO products are guaranteed against manufacturing defects from the date of purchase until the expiry of the relevant guarantee period shown above.
• The guarantee is only valid if:
  • The product has been installed, used and maintained (maintenance guidelines can be viewed here) in accordance with VADO's instructions and subjected to normal use only.
  • The defect is not due to use of an unsuitable or inadequate water or power supply.
  • The defect is not due to accident, misuse, neglect or incorrect/inappropriate repair (other than by VADO or VADO authorised agents) or damage caused by foreign objects or substances.
  • The extended guarantee is only available if you have completed the Guarantee Registration Process. This can be done via the VADO website or via phone to VADO's aftersales team. Registration must be completed within 6 months from date of purchase.
• Under the extended guarantee period VADO will, at its option, offer to supply any replacement product (or component part) assessed to be defective. VADO reserves the right to charge in advance for a product (or replacement part) pending collection and investigation (at VADO expense) to confirm a defect is due to a manufacturing issue. If a defect is found the charge will be refunded or cancelled.
• The guarantee (whether standard or extended) is non-transferable to any subsequent owner.
• All claims under the guarantee should be notified in the first instance to VADO's Aftersales department, contact details below, this must be done no later than the last day of the relevant guarantee period. All claims must be accompanied by proof of purchase (sales receipt or delivery note) from an official VADO dealer.
• The guarantee does not extend to any consequential loss or damage
• After repair or replacement, the relevant guarantee period will be calculated from the original date of purchase.
• VADO operates a policy of continuous product development and therefore reserves the right to change the product, packaging and documentation specifications without notice.
• NOTES:
  •  Labour via our engineer network is only available in the UK. Attendance by a VADO engineer or sub-contract engineer will be under VADO's standard terms and conditions.
  • VADO spare parts and shower hoses are under a parts only guarantee.
  • VADO reserves the right to charge in advance for a product (or replacement part) pending collection and investigation (at VADO expense) to confirm a defect is due to a manufacturing issue. If a defect is found the charge will be refunded or cancelled.
• This guarantee is in addition to and does not affect your statutory rights as a consumer
• To Contact Vado, please use Tel: 01934 745163 or email: aftersales@vado.com

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

All Victoria and Albert Products must be registered for the guarantee. This does not affect your statutory rights. Register Victoria and Albert products

Victoria and Albert Baths guarantee its products to be free of defects in material and workmanship, subject to meeting the terms and conditions specified below:

Guarantee Lengths

Residential 25 Year Guarantee Terms and Conditions

• To demonstrate their confidence in the quality and reliability of their products, all Victoria + Albert products are guaranteed
• Victoria + Albert Baths guarantees their products to be free of defects in material and workmanship during use by the original purchaser for a period of 25 Years from date of purchase
• Subject to the conditions contained herein, Victoria + Albert Baths will, at its discretion, repair or replace a defective product, or refund the purchase price
• In no event shall the seller's liability under this warranty exceed the cost of repair or replacement of the product or the purchase price of the product
• Special finish feet, waste kits, taps, showers and accessories are not covered under this guarantee
• This guarantee does not extend to:
  • damage caused by cleaning, maintenance, or installation performed other than strictly in accordance with the information contained in the Fitting Instructions
  • damage caused by the use of strong chemicals
  • gloss reduction, scratching, or staining of the finish over time due to water impurities or atmospheric conditions
  • damage due to installation error, product neglect, misuse or abuse, accident, or negligence, whether caused by the purchaser, a contractor, or a service provider, or any other cause beyond the control of Victoria + Albert Baths
• The company will replace or repair the defective product subject to the following conditions:
  • Claim is made in writing to head office within 10 days of the problem being apparent
  • The product has been used in the manner it was intended - this protection does not apply to any products that have been misused in any way
  • The product must have been installed and cared for in line with Victoria + Albert's fitting instructions and local water bylaws* (*Only Victoria + Albert® waste kits, feet/plinths should be used for installation. Use of other materials will invalidate this guarantee. Your guarantee will be invalidated if you do not follow their fitting instructions. This guarantee does not affect your statutory rights)
  • See fitting instructions for proper cleaning, maintenance, and installation information
• To file a claim:
  • Contact Victoria + Albert Baths through your dealer or by writing to Victoria + Albert Baths Attn.: Customer Service, Unit B, Hortonwood 37, Telford, Shropshire, TF1 7XT, United Kingdom. 
  • Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the model name and number and colour finish of the product, and the date and place of purchase. Also include your original invoice. 
  • In order to assess any claim, Victoria + Albert may have to inspect the product as installed before removal and must be provided with access to the product upon request.
  • Except as provided herein, seller makes no guarantee of any kind, express or implied, with respect to the product, its merchantability, or fitness for a particular purpose. Seller shall not be responsible for any indirect, incidental, or consequential damages resulting from the delivery, installation, or use of the product.
  • Before installing please take a moment to read the fitting instructions. For advice, please call +44 (0)1952 221 100 or email info@vandabaths.com.

Commercial 8 Year Guarantee Terms and Conditions

• To demonstrate their confidence in the quality and reliability of their products, all Victoria + Albert products are guaranteed
• Victoria + Albert Baths guarantees their products to be free of defects in material and workmanship during use by the original purchaser for a period of 8 Years from date of purchase
• An environment is deemed commercial or business should any payment or emolument be made for the use of the product during its lifetime
• Subject to the terms contained herein, Victoria + Albert Baths will, at its discretion, repair or replace a defective product, or refund the purchase price
• In no event shall the Seller’s liability under this warranty exceed the cost of repair or replacement of the product or the purchase price of the product
• Special finish feet, waste kits, taps, showers and accessories are not covered under this guarantee
• The guarantee does not extend to:
  • damage caused by cleaning, maintenance, or installation performed other than strictly in accordance with the information contained in the Fitting Instructions
  • damage caused by the use of strong chemicals 
  • gloss reduction, scratching, or staining of the finish over time due to water impurities or atmospheric conditions
  • damage due to installation error, product neglect, misuse, or abuse, accident, or negligence, whether caused by the purchaser, a contractor, or a service provider, or any other cause beyond the control of Victoria + Albert Baths.
• The company will replace or repair the defective product subject to the following conditions:
  • Claim is made in writing to head office within 10 days of the problem being apparent
  • The product has been used in the manner that it was intended, this protection does not apply to any products that have been misused in any way
  • The product must have been installed and cared for in line with Victoria + Albert's fitting instructions and local water bylaws* (*Only Victoria + Albert® waste kits, feet/plinths should be used in installation. Use of other materials will invalidate this guarantee. Your guarantee will be invalidated if you do not follow their fitting instructions. This guarantee does not affect your statutory rights)
  • See Fitting Instructions for proper cleaning, maintenance, and installation information
• To file a claim, contact Victoria + Albert Baths through your dealer or by writing to Victoria + Albert Baths, Attn.: Customer Service, Unit B, Hortonwood 37, Telford, Shropshire, TF1 7XT, United Kingdom. 
• Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the model name and number and colour finish of the product, and the date and place of purchase. Also include your original invoice.
• In order to assess any claim, Victoria + Albert may have to inspect the product as installed before removal and must be provided with access to the product upon request.  
• Except as provided herein, seller makes no guarantee of any kind, express or implied, with respect to the product, its merchantability, or fitness for a particular purpose. Seller shall not be responsible for any indirect, incidental, or consequential damages resulting from the delivery, installation, or use of the product.
• Before installing please take a moment to read the fitting instructions. For advice, please call +44 (0)1952 221 100 or email info@vandabaths.com

Paint Finish Guarantee Terms and Conditions

• Victoria + Albert Baths guarantees their QUARRYCAST® products to be free of defects in material and workmanship during use by the original purchaser for a period of 25 years, from date of purchase 
• Victoria + Albert guarantees the exterior Paint Finish for a period of 2 years
• Subject to the terms contained herein, Victoria + Albert Baths will, at its discretion, repair or replace a defective product, or refund the purchase price
• In no event shall the Seller’s liability under this warranty exceed the cost of repair or replacement of the product or the purchase price of the product
• Special finish feet, waste kits, taps, showers and accessories are not covered under this guarantee
• The guarantee does not extend to: 
  • damage caused by cleaning, maintenance, or installation performed other than strictly in accordance with the information contained in the Fitting Instructions
  • damage caused by the use of strong chemicals  • gloss reduction, scratching, or staining of the finish over time due to water impurities or atmospheric conditions
  • damage due to installation error, product neglect, misuse, or abuse, accident, or negligence, whether caused by the purchaser, a contractor, or a service provider, or any other cause beyond the control of Victoria + Albert Baths.
• The company will replace or repair the defective product subject to the following conditions:
  • Claim is made in writing to head office within 10 days of the problem being apparent
  • The product has been used in the manner that it was intended, this protection does not apply to any products that have been misused in any way
  • The product must have been installed and cared for in line with Victoria + Albert's fitting instructions and local water bylaws*. (*Only Victoria + Albert® waste kits, feet/plinths should be used in installation. Use of other materials will invalidate this guarantee. Your guarantee will be invalidated if you do not follow their fitting instructions. This guarantee does not affect your statutory rights)
• To file a claim, contact Victoria + Albert Baths through your dealer or by writing to Victoria + Albert Baths, Attn.: Customer Service, Unit B, Hortonwood 37, Telford, Shropshire, TF1 7XT, United Kingdom. 
• Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the model name and number and colour finish of the product, and the date and place of purchase. Also include your original invoice.
• In order to assess any claim, Victoria + Albert may have to inspect the product as installed before removal and must be provided with access to the product upon request.  
• Except as provided herein, seller makes no guarantee of any kind, express or implied, with respect to the product, its merchantability, or fitness for a particular purpose. Seller shall not be responsible for any indirect, incidental, or consequential damages resulting from the delivery, installation, or use of the product.
• Before installing please read the fitting instructions. For advice, please call +44 (0)1952 221 100 or email info@vandabaths.com

Vanity Furniture, Washstands & Accessories Guarantee Terms and Conditions

• All Victoria + Albert vanities, washstands and accessories are guaranteed to be free of defects in material and workmanship during use for a period of 5 years, from date of purchase. 
• Victoria + Albert products covered under this guarantee are: 
  • taps
  • showers
  • waste kits
  • special finish feet
  • bath accessories
  • washstands and vanity furniture (excluding QUARRYCAST™ tops which are covered by their residential and commercial guarantees)
• Subject to the terms contained herein, Victoria + Albert Baths will, at its discretion, repair or replace a defective product, or refund the purchase price
• In no event shall the Seller’s liability under this warranty exceed the cost of repair or replacement of the product or the purchase price of the product
• The guarantee does not extend to:
  • damage caused by cleaning, maintenance, or installation performed other than strictly in accordance with the information contained in the Fitting Instructions
  • damage caused by the use of strong chemicals
  • gloss reduction, scratching, or staining of the finish over time due to water impurities or atmospheric conditions
  • damage due to installation error, product neglect, misuse, or abuse, accident, or negligence, whether caused by the purchaser, a contractor, or a service provider, or any other cause beyond the control of Victoria + Albert Baths
• The company will replace or repair the defective product subject to the following conditions:
  • Claim is made in writing to head office within 10 days of the problem being apparent
  • The product has been used in the manner that it was intended, this protection does not apply to any products that have been misused in any way
  • The product must have been installed and cared for in line with Victoria + Albert's fitting instructions and local water bylaws* (*Only Victoria + Albert® waste kits, feet/plinths should be used in installation. Use of other materials will invalidate this guarantee. Your guarantee will be invalidated if you do not follow their fitting instructions. This guarantee does not affect your statutory rights)
• To file a claim, contact Victoria + Albert Baths through your dealer or by writing to Victoria + Albert Baths, Attn.: Customer Service, Unit B, Hortonwood 37, Telford, Shropshire, TF1 7XT, United Kingdom. 
• Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the model name and number and colour finish of the product, and the date and place of purchase. Also include your original invoice.
• In order to assess any claim, Victoria + Albert may have to inspect the product as installed before removal and must be provided with access to the product upon request.  
• Except as provided herein, seller makes no guarantee of any kind, express or implied, with respect to the product, its merchantability, or fitness for a particular purpose. Seller shall not be responsible for any indirect, incidental, or consequential damages resulting from the delivery, installation, or use of the product.
• Before installing please read the fitting instructions. For advice, please call +44 (0)1952 221 100 or email info@vandabaths.com

All Victoria and Albert Products must be registered for the guarantee. This does not affect your statutory rights. Register Victoria and Albert products

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

• All Viega products are backed by a 6 Year Warranty provided from Viega Limited of Palmerston House, 814 Brighton Road, Purley, Surrey, CR8 2BR (company number 09096150) (“Viega”)
• The warranty shall start on the day when the product is purchased by you from your wholesaler
• To benefit from this warranty, you must be either a wholesaler, installer or end-user of this product within the United Kingdom
• SECTION 1: Viega warrants that on delivery to you, and for the statutory period of 6 years after the above given date of purchase, the product shall:
  • a) conform in all material respects with its description and any applicable specification; and
  • b) be free from material defects in design, material and workmanship.
• SECTION 2: Subject to the next section, if:
  • a) you give notice in writing to Viega within a reasonable time of discovery that this product does not comply with the warranty set out in clause 1
  • b) you give Viega a reasonable opportunity of examining the product; and
  • c) if asked to do so by Viega, you return the product to Viega (at Viega’s reasonable cost);
  • Viega shall, at its option, repair or replace the defective product, or refund the price of the defective product in full. In addition, and if and to the extent foreseen by applicable law, Viega shall also be responsible for reasonable labour costs necessary for the installation of any repaired or replaced product notified to Viega in advance
• SECTION 3: Viega shall not be liable for this product’s failure to comply with the warranty set out in clause 1 in any of the following events:
  • a) you make any further use of the product after giving notice in accordance with clause 2;
  • b) the defect arises because you or any intermediary that has directly or indirectly supplied the product to you failed to follow Viega’s instructions as to the storage, commissioning, installation, use and maintenance of the product or good trade and engineering practice regarding the same;
  • c) the product was not installed in accordance with Viega’s latest assembly instructions and technical records while complying with all applicable acknowledged rules of engineering and the technical regulations in force in the United Kingdom atthe time of installation;
  • d) you or any intermediary that has directly or indirectly supplied the product to you alters or repairs the product without the written consent of Viega;
  • e) the defect arises as a result of fair wear and tear, willful damage, negligence, abnormal storage or working conditions, natural disasters or force majeure (in particular, but not limited to, floods, storms, lightning strikes, earthquakes), modifications, changes or add-ons not approved by Viega in writing, excessive water pressure, corrosive substances or other harmful environments, sub-zero temperatures;
  • f) the product differs from its description and/or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements; 
  • g) the product has been used or installed outside of the United Kingdom
  • h) the product was not manufactured by Viega
• SECTION 4: If you are a consumer, nothing in this warranty affects your statutory rights. If you are not a consumer, then this warranty sets out Viega’s only liability to you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise).
• SECTION 5: This warranty is for your benefit only, and you may not assign or transfer this warranty to any other person or deal in any other manner with this warranty
• SECTION 6: Unless you are the end-user of the product, you will pass sufficient copies of this warranty to your customer so that all members of the supply chain, including the end-user, have a copy of this warranty. Except for members of the supply chain, no other person shall have any rights under this warranty
• SECTION 7: This warranty and any dispute or claim arising out of or in connection with it or its subject matter (including non-contract disputes and claims), shall be governed by, and interpreted in accordance with, the law of England and Wales

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Guarantee Lengths

Please note the below lengths apply for the UK only and may not be applicable to other countries

Guarantee Terms and Conditions

The folllowing information is detailed by Villeroy and Boch in their Manufacturer warranty and guarantee declaration and is valid from 01.08.2019. 

• Products of the "Villeroy and Boch" brand are characterised by high quality and value. Their long tradition as a brand manufacturer since 1748 enables them to meet the high demands placed on their products. This is documented in their quality management system according to ISO9001, which has been in existence for decades and is audited annually by an independent institute
• Villeroy and Boch therefore offers its customers and end users a manufacturer's warranty for bathroom and wellness products in according with the following guarantee conditions
  • The manufacturer's warranty applies to first purchases within the EU/EEA (the first purchaser is the consumer who first purchased a product for use)
  • The manufacturer's warranty applies to purchases made after 1st August 2019 (01.08.2019)
• Villeroy and Boch guarantees its customers and end users that the products of the "Villeroy and Boch" brand (hereinafter referred to as "products") are free from design, material and manufacturing defects at the time they are placed on the market. Here the state of the art of science and technology at the time of manufacture is decisive
• Villeroy and Boch therefore grants its customers and end users a manufacturer's warranty for bathroom and wellness products in accordance with the following guarantee conditions
• The manufacturer's warranty is valid for three, five or ten years from the date of invoice according to the following information
  • 3 Years: electronic components in whirlpool systems
  • 5 Years: Sanitary ceramics, bathroom furniture and mirrors, sanitary fittings, kitchen ceramics, kitchen faucets, Viconnect Systems (e.g. cistern)
  • 10 Years: bathtubs and shower trays, WC seats, Viconnect Support systems on rust penetration of the frame
• In case of a warranty claim, Villeroy and Boch will, at its option, repair the defective product, supply spare parts free of charge, provide a new or equivalent product or refund the purchase price. Villeroy and Boch shall be responsible for deciding which of the aforementioned measures to take
• If the product concerned is no longer available, Villeroy and Boch shall be entitled to provide a comparable product of the same type, quality and type, or to refund the purchase price
• Installation and dismantling costs or other costs in connection with the replacement of a product are expressly not covered by the manufacturer's warranty. Replaced devices or parts or devices shall become the property of Villeroy and Boch
• Excluded from the Villeroy and Boch Manufacturer's warranty are:
  • Consumables and wearing parts e.g. interior fittings for cisterns, lamps and electrical components, gaskets, cartridges, aerators, etc.
  • Sample, exhibition, or demonstration products
  • Products for which spare parts not supplied by Villeroy and Boch have been fitted
  • Products modified without the consent of Villeroy and Boch
  • Products distributed under license by third parties
  • Minor deviations, which have no influence on the utility value of the product
  • Commercial utilization
• Also not covered by the manufacturer's warranty are defects in the products caused by:
  • Improper pre-installation (cable routing), ingress of dirt, limescale deposits, aggressive environmental influences, chemicals, unsuitable cleaning agents
  • faulty installation
  • Non-compliance with assembly, operating, and maintenance instructions
  • improper transportation
  • typical wear
  • intentional damage, or improper or inappropriate handling
  • incorrect or unprofessional maintenance, repair or care
  • damage caused by force majeure or natural catastrophes, in particular floods or fires
  • Frost damage or other individual environmental influences
• The warranty period shall not be extended or renewed on the basis of services provided within the scope of this warranty, in particular repair or replacement of the product
• Claims for damages, in particular for compensation for consequential damages, shall exist exclusively in accordance with the mandatory statutory provisions
• The rights arising from this manufacturer's warranty shall be asserted against Villeroy and Boch by written notice of defects within the warranty period. The first point of contact for notification within the scope of the Villeroy and Boch manufacturer's warranty is the specialist tradesman from whom the end customer purchased the product
• Written notification of defects must be made immediately - within two months at the latest - after the defect has been or could have been detected. The claimant shall be responsible for proving that the Villeroy and Boch manufacturer's warranty has not expired in the meantime
• Whether the product in question must be sent for a more detailed inspection is up to Villeroy and Boch, and will be decided on a case-by-case basis. In the event of a return, Villeroy and Boch will then check whether there is a warranty claim within the meaning of the manufacturer's warranty
• Free deliveries under this manufacturer's warranty will be made within the EU/EEA
• If a defect in the product proves not to be covered by the Villeroy and Boch manufacturer's warranty, the costs incurred up to that point (e.g. shipping and transport of the product) shall be borne by the claimant themself. Should the claimant nevertheless wish to have the product repaired, e.g. Villeroy and Boch Customer Service, after having been informed thereof, they shall additionally bear the costs for spare parts, travel expenses and labour costs
• The statutory rights shall remain unaffected by the Villeroy and Boch manufacturer's warranty and shall not be limited by the manufacturer's warranty to the extent that they are more favourable to the end customer
• The manufacturer's warranty shall also not affect the rights of the first customer and, if applicable, the consumer against the seller from whom the first customer acquired the product
• The Villeroy and Boch manufacturer's warranty is subject to German law. The place of performance for obligations under the Villeroy and Boch manufacturer's warranty is Mettlach, Germany. To the extent permitted by law, the place of jurisdiction shall be the registered office of Villeroy and Boch

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

Guarantee Lengths

Guarantee Information

• If a product fails due to a manufacturing fault, VitrA will offer a free replacement or replacement parts
• If a product is not available, VitrA will offer an alternative to the same value

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.

All Warmup products are warrantied if the item is registered with Warmup within 30 days and installed by a quaified contractor in accordance with building code regulations. Please see their Terms and Conditions for more information. You can read full warranty information here: https://www.warmup.co.uk/about/best-warranties

Guarantee Lengths

Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.